The Role
As a DevOps engineer you will provide L3 support across Edge/on‑prem and cloud troubleshooting to resolve escalated incidents and collaborate with senior engineers and Product to validate fixes and prevent recurrences.
Having a good understanding of our product, its components and their interactions is essential in troubleshooting and problems remediation. Good Linux administration (RHEL primarily, plus Ubuntu) and OpenShift/Kubernetes experience are essential.
You will build lightweight automations (Python, Bash, Ansible) to reduce Operations (Customer Deployment) issues. When not handling L3 work, you’ll execute safe cloud deployments and upgrades via existing GitOps/IaC pipelines (Flux, Ansible, Terraform), offering feedback and minor adjustments. You’ll maintain and tune Alertmanager rules and improve Grafana dashboards to ensure actionable, low‑noise alerting with Prometheus/Grafana.
You will automate and improve SOPs, and support knowledge sharing through workshops, training, and clear documentation, contribute to infrastructure testing and security/vulnerability remediation with the DevOps engineering and Security teams.
What you’ll do
Design and maintain CI/CD pipelines using GitLab CI/CD.
Implement Infrastructure as Code (IaC) with tools like Terraform.
Manage basic deployments and assist in CI/CD process improvements.
Write and execute simple automation scripts (e.g., Ansible playbooks).
Troubleshoot and optimize Kubernetes cluster operations.
Write and maintain system operations documentation (articles, diagrams, data flows, etc.) for new and existing applications and services.
Keep up-to-date on best practices and new technologies.
Conduct, design, and execute staging/UAT/production and mass service deployment scenarios.
Collaborate on technical architecture and system design.
Analyze and collect data: log files, application stack traces, thread dumps, etc.
Reproduce and simulate application incidents to create debug reports and coordinate delivery of application fixes.
Work in off‑routine hours occasionally.
Work with customers and travel to international customer or partner locations.
Collaborating With
Operations (Customer Deployment) teams: collaborate with the Operations teams for troubleshooting and solving L3 tickets, create automations to reduce and optimize workload.
DevOps Cloud and Edge teams: work closely with the wider DevOps engineering teams, managers, developers and QA engineers on technical documentation, integration and deployments of releases and changes.
Security Team: collaborate with the team to ensure the security of our cloud and edge solutions.
Our Tech stack
At Everseen, you will have the opportunity to work with cutting‑edge technology. Our stack includes:
CI/CD Tools: GitLab CI/CD
Cloud Platforms: Azure (AKS, Registry), GCP (GKE)
Edge Platforms: Docker, Podman, Kubernetes (k0s) and OpenShift
Edge OS: RHEL, Ubuntu
Automation Tools: Ansible (AWX), Jinja, Terraform
Deployment Tools: Helm, Flux CD
Observability: Prometheus, Loki, Grafana alloy, Grafana dashboards, Thanos
Databases: Elasticsearch, MongoDB
Authentication: Keycloak
Scripting Languages: Python, Bash
Profile and Skills
3+ years in DevOps/SRE or similar operations‑focused roles with strong automation experience.
Experience in DNS, routing, container communication, firewalls, reverse-proxying, load‑balancing, edge-to-cloud communication and troubleshooting.
System administration skills for deploying and troubleshooting OS‑level outages and Everseen’s containerized Edge application in customer networks.
Proven experience with Azure (or GCP), including fully automated infrastructure and deployment.
Proven experience implementing and managing CI/CD pipelines (GitLab CI/CD preferred) and good knowledge of Git workflows.
Proven experience with monitoring, logging, and alerting tools and stacks.
Good scripting skills in Bash and Python.
Knowledge of Kubernetes and OpenShift, including cluster management, orchestration and auto‑scaling, deployments using Helm charts and GitOps.
Experience with microservices architecture and related deployment strategies.
Experience working with Terraform modules.
Experience with Ansible, maintaining and writing playbooks and roles.
Understanding of DevSecOps principles and experience implementing security best practices within CI/CD pipelines.
Additional Soft Skills
Strong analytical and problem‑solving abilities, leveraging data to inform product decisions.
Excellent presentation, oral, and written communication skills. Fluent business English is a requirement.
A customer‑focus mindset, prioritizing customer experience in solution delivery.
Demonstrated interest in learning and a strong desire to expand knowledge. Results‑oriented attitude, with a drive to achieve objectives efficiently.
Capable of engaging in technical discussions with stakeholders and leading DevOps projects, mentoring and coaching team members.
Additional Skills (Nice to have)
Experience in using Service Mesh solutions like Istio.
Experience in using Tracing solutions like Grafana Tempo, Jaeger.
Experience using OTEL.
Experience with RenovateBot or similar tools.
Experience with node.js.
Equal Opportunity Statement
Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. We do not tolerate prejudice or discrimination based on race, colour, sex, gender, religion, age, family status, disability, sexual orientation. All employees, officers, and directors are required to seek to understand the importance and value to Everseen of diversity and inclusion.
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