Company description
Power Insurances is a family owned insurance brokerage operating in Limerick since ****.
We are an award winning brokerage (winning the Brokers Ireland best Irish personal lines brokerage in The business has developed into a modern company in the last 15 years incorporating online brands such as & We believe in a high level of customer service for our clients and believe our clients should be treated with respect.
Our mission is simple but powerful:
Growth through obsessional customer service.
We're now seeking a hands-on, people-focused leader to take charge of our Personal Lines operations — inspiring a high-performing team, improving processes, and helping us reach new levels of excellence.
This is a visible role where you'll combine leadership, coaching, and operational delivery.
You'll set the tone, lead from the front, and shape how our brokerage continues to grow.
The Role:
Lead & Inspire
Be the visible leader in the office — motivate, support, and develop your team every day.
Lead by example: handle escalations and show what great service looks like in action.
Run daily huddles and one-to-ones focused on performance, development, and accountability.
Build a culture of pride, positivity, and customer obsession.
Recognise great work and address underperformance early and fairly.
Deliver Operational Excellence
Oversee all personal lines activity —
new business, renewals, MTAs, and claims
.
Ensure SLAs are met and customer outcomes are consistently excellent.
Maintain strong MI and compliance reporting.
Streamline processes to improve both efficiency and customer experience.
Keep the team focused, supported, and delivering results.
Drive Commercial Performance
Maintain and grow our strong retention rate.
Support cross-sell and up-sell activity to give clients the right cover at the right time.
Work closely with insurers to resolve issues and improve service turnaround times.
Monitor commercial margins and drive smart, customer-focused growth.
Uphold Compliance & Quality
Ensure full adherence to
Central Bank of Ireland
regulations and internal standards.
Lead QA reviews and coach continuous improvement.
Manage complaints fairly and use insights to prevent recurrence.
Maintain documentation and data protection standards.
Manage EDI audits and document register with the admin team
Develop the Team
Oversee recruitment, induction, and ongoing training.
Foster a collaborative, supportive environment where people enjoy coming to work.
Encourage professional development (APA/CIP progression supported).
Promote accountability, teamwork, and shared success.
Review where the business will need new employees in the future and plan their recruitment
Work with our apprentice's on our apprentice scheme and ensure smooth development
About You
CIP-qualified
(or working toward it).
Deep knowledge of
personal lines broking
– new business, renewals, MTAs, and claims.
7–10 years' insurance experience, including team lead or supervisory responsibility.
Strong understanding of compliance and regulation.
Experienced using MI/data to drive performance.
Calm, organised, and confident under pressure.
Excellent communicator who leads by example and builds trust.
Tech-savvy with broking systems, insurer portals, and Excel/MI tools.
Energy & Presence
You're the type of leader who lifts the room.
Calm yet energetic.
Focused yet approachable.
You bring momentum, positivity, and a standard others want to follow.
The Package
Salary: €45,000–€60,000 DOE
Bonus: *****% performance-linked (retention, SLAs, quality, and engagement)
Benefits:
Company-backed pension
Income protection & death-in-service benefit
Employee assistance programme
CPD and qualification support
Wellness initiatives & family-business culture
Location: Limerick (on-site presence essential; limited hybrid flexibility post-onboarding and after 12 months)
Hours: Full-time, Monday–Friday
Why Join Power Insurances?
We've served Irish customers for almost 70 years, combining tradition with innovation.
At Power Insurances, you'll find a friendly, ambitious team that believes in doing things the right way — through obsessional customer service.
This is your opportunity to step up into a key leadership role within an award-winning brokerage that genuinely values its people and its clients.
How to Apply
Send your CV and a short cover note to
Use the subject line:
"Personal Lines & Operations Manager ."
Job Types: Full-time, Permanent
Benefits:
Bike to work scheme
Company events
Company pension
Employee assistance program
Employee discount
On-site parking
Sick pay
Application question(s):
Do you have at least 2 years as a team lead or manager/supervisor in an insurance or financial services company?
Work Location: Hybrid remote in Limerick, CO.
Limerick