Job Overview
The Project Coordinator will work within the Service Delivery team to act as a point of contact for multiple customer orders. Customer responsibilities include ongoing customer interaction, timeline and critical task management, coordination across multiple groups and resources, and resolving order-related issues.
There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel, and be highly organized.
Specific Tasks/Duties:
1. Accountable for IP Telecom customer's overall customer satisfaction.
2. Responsible for timely project completion, issue identification/escalation/resolution, and customer delivery.
3. Ensures customers clearly understand the status of the project throughout all phases, including outstanding, pending, and completed tasks.
4. Meets the highest standards and minimizes the customer's attrition rate.
5. Performs daily project tracking including resource management, equipment tracking, and workflow supervision of multiple projects.
6. Collects and records documentation including customer set-up records and implementation-related information.
7. Assists in the creation of and executes project work plans and revises when appropriate to meet changing needs and requirements.
8. Summarizes the progress of the project and prepares interim and project completion reports.
9. Facilitates efficient and effective internal team and external customer meetings.
Skills:
1. Must be able to easily learn and use new software programs.
2. Ability to manage multiple priorities and resources in a dynamic environment.
3. Must possess initiative with strong analytical and problem-solving skills.
4. Strong analytical and decision-making skills.
5. Strong verbal and written communication skills.
6. Strong interpersonal, organization, and planning skills.
7. Ability to effectively communicate with internal and external customers.
8. Must display great attention to detail.
9. Comfortable making presentations and facilitating meetings.
Qualifications:
1. Must possess excellent MS Office skills.
How to Apply:
Please submit your curriculum vitae and a cover letter outlining your relevant experience to hr_ops@iptelecom.ie.
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