* Liaise with inpatient, day case, and outpatient departments, consultants, and staff to ensure priorities are met.
* Optimise use of bed, theatre, and outpatient diagnostic capacity.
* Plan, organise, and oversee daily workflow in Patient Services Points.
* Set and deliver achievable targets (timely registration, cash collections, accurate data entry).
* Manage staff rosters to ensure safe staffing levels and positive patient experiences.
* Orientate, supervise, and delegate workload effectively.
* Devise and update SOPs to standardise processes across Patient Services.
* Train, mentor, and upskill staff.
* Foster a culture of participation, mentoring, and employee development.
* Ensure team compliance with mandatory training require* ements.
* Conduct performance reviews and identify staff development needs.
* Oversee annual leave, time & attendance, and payroll compliance.
* Promote teamwork and collaboration across Patient Services departments.
* Provide cross-cover for fellow Grade V Supervisors.
* Excellent organisational and time management skills.
* Ability to deliver efficiencies and adapt to a rapidly changing environment.
* Strong prioritisation skills to meet competing deadlines.
* Consistent achievement of KPIs, including: + 95% Daily Cash Collection + 100% Insurance Collection + 100% Patient Insurance Validation + 98% Mandatory Training Completion (team) + 100% Safeguarding & Children First Compliance + 98% Performance Reviews completed on time* Development and delivery of induction and training programmes.
* *Experience of managing and delivery a complex service** *Excellent people management skills** *Minimum 2 years**'* *experience of working in a healthcare environment** *Experience of working collaboratively with multiple internal and external stakeholders, as relevant to this role** *Experience of delivering change in a complex working environment** *Effective problem-solving skills** *Excellent knowledge of medical terminology** *Excellent communication and interpersonal skills** *Ability to maintain a high degree of confidentiality** *Team leading, flexibility and excellent organisational ability** *Excellent IT skills including MS Office, Hospital systems** *Strong Time Management Skills to meet deadlines and objectives** *Ability to evolve and adapt to a rapid changing environment** Evidence of interest and passion in engaging with and delivering on better outcomes for service users
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