Responsibilities of this role?Technical Issue Resolution: Act as the first point of contact for customers experiencing technical issues with their payment terminals.
Diagnose and troubleshoot problems to provide efficient solutions.
Customer Support: Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction.
Product Knowledge: Develop a deep understanding of our payment terminal products and stay up-to-date with technical advancements to assist customers effectively.
Organisation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow-up actions.
Team Work: Collaborate with colleagues and other departments to escalate and resolve complex technical issues, ensuring a seamless customer experience.
What Are We Looking For in This Role?Minimum Qualifications High School Diploma or Equivalent Typically No Relevant Experience Required Preferred Qualifications Previous customer service experience What Are Our Desired Skills and Capabilities?Industry Knowledge - Ability to develop basic payments industry knowledge Research - Basic ability to research issues and resolve customer inquiries Previous customer service experience preferably in a fast pace environment Ability to use multiple technical platforms simultaneously so strong IT skills required Strong problem solving skills and technical aptitude Excellent communication and attention to detail in both verbal and written Ability to work effectively in a fast paced environment Flexibility to work within the specified shifts, including Saturdays