UKI Business Consulting - EY Studio+ - Customer Project - Senior Manager
Location: Dublin 2 | Other locations: Anywhere in Region
Requisition ID: *******
The Team and the Opportunity
At EY Studio+, we create transformative experiences that move people and shape markets.
We combine design, technology, and commercial insight, augmented by EY.ai.
The Opportunity
We have a number of exciting, client-facing roles for individuals with demonstrable consulting experience in the following areas:
Customer Strategy Design & Implementation such as customer segmentation, loyalty strategy, customer lifecycle management.
Customer Centric Operating Model Design
Workshop Development and Facilitation
Stakeholder and Client Engagement and Management
Sales and Marketing Strategy, Operating Model design and Optimisation
Digital Transformation through Human Centred Design, CX & EX Design, Service
Your Key Responsibilities
Client Responsibilities
Managing and delivering transformation projects to time, cost and quality;
Working with clients across our focus sectors: government, health, utilities, transport, and telco to consistently deliver exceptional client service;
Working as part of a team to ensure all project deliverables are managed to time, cost and quality;
Ensuring project plans, logs (e.g., risks, assumptions, issues, dependencies) and budgets are managed effectively;
Delivery of major project/programme activities, including business process design, testing and end-user training involving multiple cross-functional stakeholders;
Working directly with clients on a regular basis to create innovative insights and solutions to meet their needs;
Integrating data to inform insights by sharing technical, sector and market knowledge;
Solving business and technology issues through collaboration and teaming;
Applying knowledge, experience and expertise to shape services to clients with limited direction, including development of high-quality work products and presentation of project outputs, as required.
Internal Responsibilities
Assisting in client account management activities such as recruitment for the project team, managing financial aspects of client engagements, and quality and risk management;
Building valued relationships with clients and colleagues to generate new business opportunities for EY;
Providing a supporting role in presentations and proposals for medium to high complex projects to prospective and existing clients;
Communicating effectively with EY senior management and working to build, manage and motivate high-performing teams;
Understanding all our service offerings and actively identifying opportunities to better serve clients;
Building strong internal relationships within consulting and across other service lines;
Supporting team development activities: coaching, mentoring, performance reviews, people initiatives including recruiting, retaining and training activities;
Maintaining an educational programme to continually develop technical skills;
Understanding, following and communicating workplace policies and procedures.
Skills and Attributes for Success
Approximately 10 years' experience in a management consulting or similar advisory role;
Approximately 10 years of project management experience of managing and delivering large-scale projects, programmes and transformations, including planning, monitoring, resource management (including project finances), benefits realisation;
Experience as a client-facing project manager, using waterfall methodologies;
Agile certifications such as Professional Scrum Master / Product Owner, SAFe Scrum Master / Product Owner are desirable;
Multidisciplinary experience including project management, business process design, solution testing and end-user training;
Excellent stakeholder management and communication skills with a track record in managing complex stakeholder programmes;
Good understanding of project governance and change management principles;
Professional qualifications such as PRINCE2® or PMP are desirable;
Additional interests: process improvement, agile methodologies and business case development.
What Working at EY Offers
Competitive remuneration package and comprehensive benefits, including flexible working, career development and health & well-being;
Support and coaching from engaging colleagues;
Opportunities to develop new skills and progress your career;
The freedom and flexibility to handle your role in a way that's right for you.
Benefits Highlights
Hybrid Working
Pension / Discounted Health Insurance
Web Doctor
Purchase of Additional Annual Leave
Free Gym Membership
Travel Pass
Maternity & Paternity Leave
Bike to Work Scheme
Referral Bonuses & Recognition Awards
Tech MBA paid by EY
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging.
Inclusion, diversity, and equity are part of who we are at EY.
We welcome applications from people of all backgrounds and offer reasonable accommodations at every stage of our recruitment process.
EY is an equal-opportunity employer.
Reasonable accommodations are offered at every stage of our recruitment process.
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