Supervisor, order management

The RoleSupervisor, Order Management is responsible for leading and developing the Order Management team to ensure accurate, compliant, and efficient order processing across the Quote‑to‑Cash (Q2C) lifecycle. This role combines people leadership, operational oversight, and process improvement to support a scalable and high‑performing function. The Supervisor will coach team members, drive solution‑oriented decision‑making, and partner closely with cross‑functional teams to optimize workflows. A strong focus on automation, continuous improvement, and operational excellence is key to success in this role.ResponsibilitiesLead, coach, and develop the Order Management team, building both individual and team capabilitiesEnsure orders are processed accurately and efficiently, with strong adherence to compliance, quality standards, and critical deadlines (including month‑end and quarter‑end)Serve as a subject matter expert across all Order Management processes, including purchase order requirements, contracts, revenue considerations, shipping, approvals, and workflowsDrive resolution of complex order issues using a structured, solution‑oriented approachMaintain compliance with internal controls, including SOX requirements and audit readiness, and support audit activities as neededMonitor team performance, including quality, productivity, and workload distribution; adjust priorities and resources as requiredTrack, analyze, and report on key metrics and performance indicators to ensure operational visibility and continuous improvementEnsure all order processing documentation and SOPs are accurate, current, and easily accessiblePartner cross‑functionally (Sales, Finance, Legal, Operations) to improve processes and enable scalable growthLead or contribute to initiatives that enhance automation, streamline workflows, and improve the overall Q2C processDeliver training and knowledge‑sharing sessions to support team development and process adoptionSupport additional projects and responsibilities as assignedQualificationsProven leadership and team‑building skills, with the ability to coach and develop high‑performing teams and 2+ years of management experienceStrong knowledge of Order Management processes, systems, and workflows (experience with Salesforce and D365 preferred)Demonstrated leadership experience in a fast‑paced, high‑tech environment (SaaS experience preferred)Ability to influence and drive change across cross‑functional teamsStrong analytical skills with a data‑driven approach to decision‑makingExcellent verbal and written communication skillsAbility to prioritize and perform effectively in a dynamic, high‑growth environmentBachelor’s degree in Business, Finance, Management, or a related field preferredBenefitsCompetitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunitiesProofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
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