At Great Southern Killarney, we are committed to providing exceptional service and a welcoming atmosphere for all our guests.
We are seeking a professional, organized and attentive C&B Supervisor to join our team.
The ideal candidate will have a warm, friendly and engaging personality and is someone who takes pride in always providing excellent guest care and a high standard of service.
Duties and Responsibilities of the Role:
* Supervise and coordinate the activities of staff involved in conferences and banquets, including servers, event coordinators, and support staff.
* Assist in the coordination of conferences, banquets, and events from planning stages to execution.
* Work closely with Management to ensure all client requirements are met.
* Provide guidance and support to ensure staff performs their duties effectively.
* Coordinate logistical aspects, such as seating arrangements, equipment setup, and signage.
* Interact with clients and guests to address inquiries, resolve issues, and ensure a positive experience.
* Monitor the quality-of-service delivery and take corrective actions as needed.
* Train new staff members on conference and banqueting procedures, service standards, and customer interaction.
* Conduct ongoing training sessions to enhance the skills of existing staff.
* Ensure that events meet or exceed established quality standards.
* Conduct inspections to ensure proper setup, cleanliness, and adherence to safety regulations.
* Maintain effective communication with management, staff, and other departments.
* Relay important information to staff and address any issues promptly.
Requirements for the role:
· Previous experience in a supervisory role within the hospitality or events industry.
· Knowledge of event planning and banqueting procedures.
· Strong organizational and leadership skills.
· Excellent communication and interpersonal abilities.
· Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
· Familiarity with health and safety regulations related to events.
· Flexibility to work evenings, weekends, and holidays as required by event schedules.
· Customer-focused mindset and dedication to delivering exceptional service.
Benefits:
· Discounted Staff Rates across the Scally Hotel Collection
· Discounted Meals for you and your family in our F&B outlets
· Discounted gym rates and spa treatments
· Heavily Discounted Car parking for €10 for the year in the heart of Killarney
· Opportunities to progress within the luxury Hayfield Family Collection Group.
· Training & Development opportunities
· Long Service Recognition and awards
· Monthly and Annual awards
· Monthly Staff appreciation events, Summer BBQ and Christmas Functions
· Employee assistance programme - free counselling services to employees
· Free Staff Meals each shift
· Free Uniforms
We Believe in FINER hospitality
If you have a passion for customer service and believe you have what it takes to represent Great Southern Killarney, we'd love to hear from you
To apply:
· Candidates must hold an Irish or European passport (work permits cannot be issued for this position)
· Please submit your fully detailed CV to Caoimhe Spillane
· Should you not hear from us within two week of your application, please do consider your application unsuccessful
Hayfield Family Collection is an equal opportunities employer.
Job Types: Full-time, Permanent
Pay: €15.50-€16.00 per hour
Benefits:
* Bike to work scheme
* Company events
* Employee discount
* Gym membership
* On-site parking
Work Location: In person