TCP Homecare
are a leading provider of Homecare Nursing Services on a national scale.
Role
The Patient Scheduler is responsible for all elements involving patients appointments and delivery on a national basis, while promoting the highest standard of service at all times.
Key Responsibilities
* Daily logistical planning, scheduling and co-ordination of patient visits in accordance with service requirements.
* Ability to prioritise workload and have excellent attention to detail with a positive, flexible work attitude.
* A highly pro-active individual with a strong numerical ability and a high level of computer skills including MS Excel.
* Have excellent attention to detail with an ability to work effectively with other departments to accomplish goals along with knowledge of customer service principles and practices.
* Willingness to work in a fast paced, dynamic environment.
* Management of the daily schedule and onward sharing of schedule to all recipients
* Assist in the development of patient IT systems and services
* Accept and process patient referrals maintaining confidentiality and professionalism at all times.
* Courteous, polite and respectful manner with all customers, clients, healthcare professionals and colleagues ensuring that the highest quality of service is delivered at all times.
* Assist in rescheduling emergency or urgent work requests if and as necessary, helping to provide solutions to problems
* Represent self in a professional and ethical manner at all times, complying with all applicable company policy and procedures
* Complete all administration functions as required E.g. maintaining records, databases, correspondence, scanning and filing.
In Addition, We Are Looking For An Individual That
* Has the ability to work under pressure
* Is flexible & adaptable
* Strong demonstrable excel skills essential
* Ability to multitask on various platforms and projects.
* Has the ability to communicate effectively with internal and external customers.
* Has excellent organisational skills
* A team player is essential
Occasional weekend and evening shifts will be required.
What We Offer In Return
Competitive annual salary
24 days of annual leave, rising with service
Pension Scheme
Life Assurance
Health Insurance
Income Protection
Education Assistance funding with paid exam and study Leave
You Can Also Expect
A supportive and friendly working environment
Hybrid working, with up to 3 days working from home per week
Regular training courses and opportunities to upskill
Refer a Friend scheme
Social events
Employee discount card
Cycle to work scheme
Skills
Patient Scheduling Coordinator (Hybrid) Competitive Permanent