Career Development Opportunities
We are seeking a highly motivated and skilled individual to join our team as a Customer Service Advisor.
This is an exciting opportunity for individuals who possess excellent communication skills, both written and verbal, and are proficient in Microsoft Office applications.
About the Role
The ideal candidate will be responsible for providing superior level customer service and business support to our clients' customers using their service offering.
Key responsibilities include:
* Providing exceptional customer service via phone, email, and chat.
* Resolving customer complaints and queries in a timely and professional manner.
* Working collaboratively as part of a team to achieve business objectives.
* Maintaining accurate records and reports using reporting tools.
* Developing and implementing effective solutions to improve customer satisfaction.
Skills and Qualifications
To be considered for this role, candidates must have:
* Two years proven customer service experience in an agile environment.
* A 2nd level education.
* Excellent self-management skills.
* The ability to collaborate within a team.
* An approachable personality.
* IT proficient.
* Exceptional understanding of reporting tools.
Our Benefits Package
We offer a comprehensive benefits package including:
* Flexible shift patterns.
* Competitive hourly rate.
* Development and training opportunities.
* Yearly salary increase based on performance.
* An incentive program with a monthly bonus.
* A contribution towards Health Insurance after 12 months.
* Pension contributions after 12 months.
* Gym Membership for Ryano's fitness Shannon.
* 20 days annual leave + 10 bank holidays.