In partnership with our client, a leading provider of personal and business banking services in Ireland, we are seeking a Sales & Customer Service Advisor. This role is based on-site in their office in Blackrock Co. Dublin.Candidates must be available to start in September.Role Title: Customer Service & Sales Advisor – BankingContract: 12monthsAPA in Loans & Regulations are required for this role.As a Sales & Customer Experience Advisor, you will work collaboratively with your team and Team Lead to support the efficient delivery of business objectives and the day-to-day operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach.Your Team:Our focus is to deliver an exceptional Customer experience by blending the most up to date technology with our highly skilled and trained people, through inbound, outbound phone calls and other digital capabilities.Your Responsibilities:Guide customers through their mortgage journey with clear, expert advice.Deliver excellent service across face-to-face, phone, and digital channels.Build trusted relationships by understanding customer needs and goals.Resolve mortgage queries accurately and in line with regulations.Recommend suitable mortgage solutions to support informed decisions.Identify opportunities to meet customer and business objectives.Stay current with mortgage products, market trends, and regulations.Ensure quality and efficiency with a "right first time" approach.Commit to ongoing development and welcome feedback.Provide compliant, risk-aware advice tailored to customer circumstances.Requirements:EssentialTo work with our customers regarding their financial requirements, an APA in Loans and Regulations with up-to-date CPD hours for the relevant CPD years.Strong English language skills verbally and written is essential.DesiredStrong interpersonal and communication skills with a commitment to providing an outstanding customer experienceHave significant level of proven sales, customer service or clerical experience in a regulatory compliant environmentCommitted to and enjoys working in a fast paced customer focused environmentProactive, forward looking and driven philosophySalesAdvisor #CustomerServiceJobs #BankingJobsIreland #APAQualified #APA #QFA #Loans # Regulations #BlackrockJobs #DublinCareers #FinancialServices #ComplianceJobsJob Type: Fixed termContract length: 12 monthsPay: €30,000.00-€36,000.00 per yearApplication question(s):What are your salary expectations?What is your relevant experience for this role?Are you APA qualified in banking?Are you aware this is a contract role for 12 months?Licence/Certification:APA/QFA in Loans and Regualtions (required)Work authorisation:Ireland (required)Work Location: In person