Job Title: Patient Services AdministratorGrade: Grade IVReports to: Patient Services Manager, Patient Services Supervisor, Patient Services Team LeadLocation: Patient Services Department, Bon Secours Hospital DublinJob PurposeTo provide exceptional and comprehensive administrative support to the Patient Services Department at Bon Secours Hospital Dublin. The post holder will ensure the smooth operation of administrative processes, maintaining high standards to deliver quality, patient-centered care in line with the Bon Secours Mission, Values, and Ethos.Key Working RelationshipsPatient Services TeamPatient Services Team LeadPatient Services SupervisorHead of DepartmentMultidisciplinary TeamsKey Duties and ResponsibilitiesService ManagementManage all administrative duties efficiently, ensuring adherence to operational standards and hospital policies.Oversee daily appointment management including cancellations, rescheduling, and DNAs.Liaise with clinical and administrative staff across departments to resolve queries and facilitate patient care.Ensure accurate and timely completion of all administrative records.Provide prompt, accurate information to hospital personnel and clinicians to support timely patient treatment.Use IT tools effectively (word processing, spreadsheets, databases, email, calendar, PowerPoint, internet research).Administer correspondence: dictation, audiotyping, proofreading, and distribution of memos, letters, and any other form of communicationAbility to Compile medical reports and correspondence with attention to medical terminology.Perform telephone duties with a strong customer service focus.Manage patient bookings, registrations, admissions, and payments in accordance with hospital protocols.- when requiredEnsure confidentiality and data protection compliance (GDPR).Monitor and improve service procedures to maintain patient-centered care and compliance with quality standards.Support and participate in sustainable practices to promote an environmentally responsible health service.Provide training and support to less experienced Patient Services team members.Assist in developing and implementing new initiatives within the department.Competency FrameworkKnowledge and Professional SkillsExcellent knowledge of healthcare administration and hospital IT systems relevant to the role.Skilled in medical/dictaphone typing (e.g., TPRO) and medical terminology. In areas where requiredStrong computer literacy including Microsoft Office and hospital-specific software.Awareness of hospital structure, policies, and quality standards.Flexibility to provide support across the Patient Services DepartmentProfessionalism and Customer ServiceAdhere to BSHS Code of Conduct and represent the department professionally.Maintain high standards of patient care, dignity, and respect.Foster a customer-focused environment and address feedback constructively.Foster strong interdepartmental environment with a focus on mentoring and helping other co workersEvaluating Information, Problem Solving & Decision MakingStrong numeracy and problem-solving skills.Make timely, informed decisions and escalate issues appropriately.Share knowledge and solutions with team members.TeamworkWork effectively both independently and within a team.Support colleagues and promote a positive team spirit.Communication and Interpersonal SkillsCommunicate clearly and professionally with patients, colleagues, and external stakeholders.Build and maintain strong working relationships.Manage challenging situations calmly and professionally.Planning and Managing ResourcesPrioritize and organize workload efficiently to meet deadlines.Use technology to enhance service delivery.Take accountability for quality and timeliness of tasks.Commitment to Quality ServiceUnderstand and promote patient-centered care principles.Participate in quality improvement initiatives and audits aligned with hospital and any all external standards such as JCI standards.ConfidentialityUphold strict confidentiality in line with GDPR and hospital policies.Essential Qualifications(i) Educated to a minimum of Leaving Certificate levelOr(ii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdictionDesirable QualificationsLevel 5 QQI medical administration or equivalent administration/ secretarial courseEssential Experience2 years previous experience relevant to the roleDesirable ExperienceExperience in medical/dictaphoneRelevant experience working in an acute hospital setting.Knowledge of imeddoc and iPims patient information system desirableKnowledge of Medical TerminologyKnowledge of TPROEssential SkillsStrong communicationGood time management skillsDealing with large volumes of patient dataBillingAccounts reconciliationExcellent typing skillsHave Flexibility and good organisational abilityAccuracy and attention to detail is paramountPossess the ability to work under pressureAbility to maintain a high degree of confidentialityAble to take direction but also work on own initiative when neededAbility to provide guidance & support to other team members when requiredAn excellent telephone manner and empathy with patients is importantInformal enquiries to Alison Dunne, Patient Services Manager atCLOSING DATE FOR RECEIPT OF APPLICATIONS 5TH DECEMBER 2025Bon Secours Health System is an equal opportunities employer. Our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do. We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive. We welcome applications from individuals of all backgrounds, abilities and perspectives, and provide reasonable accommodations throughout the recruitment process. If you require any assistance, please contact