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**Europcar Mobility Group**Chez **Europcar Mobility Group**, notre raison d'être est de contribuer à faire évoluer la façon dont vous vous déplacez.
Nous sommes guidés par nos valeurs fondamentales : *We are happy to help, We embrace change, We take responsibility, We act with respect* et *We move as one*.
Notre culture repose sur la valorisation de la contribution et de la diversité de nos équipes, où chaque individu est traité avec dignité et respect.
Agir avec respect est au cœur de tout ce que nous faisons, et nous sommes pleinement engagés à créer un environnement de travail où les différences sont célébrées et où chacun se sent encouragé à apporter ses perspectives uniques.
**Job Description****Benefits:*** Competitive Salary* Starting 29 holidays (including bank holidays), increasing with length of service* Medical refund scheme* Enhanced statutory sick pay* Occupational Pension: Employer contribution 1.5%, employee contribution 2%* Enhanced Maternity and Paternity benefits* Access to Hubex benefits and discounts platform* Life Assurance x2 basic salary* Employee Assistance Programme* Opportunities for career advancement and professional development* Voluntary flu vaccination voucher* Bike to Work Scheme### **Key Responsibilities:*** Ensure standard operating procedures are followed in all areas of the location.
Highlight any gaps or areas for improvement or focus at the location and provide innovative and effective solutions.
* Maintain a presentable and well-organised station, ensuring all facilities and equipment are in excellent condition.
* Lead day-to-day operations and be the go-to person for resolving operational issues and making quick decisions on all aspects of the business including ensuring a smooth pick up and return shuttle bus service.
* Ensure strict compliance for vehicle and key security and lost property by ensuring reports are completed by weekly deadlines and any anomalies resolved promptly* Respond to stock anomalies and unauthorised removal of telematics devices and address them promptly.
* Manage fleet cars/vans, upgrades, and space planning particularly during evening and weekend shifts.
* Protect the business against risk by ensuring all processes regarding insurance and terms and conditions are followed by staff.
* Monitor and drive customer satisfaction (NPS scores) by ensuring all staff uphold customer service standards.
* Manage daily operations for Sharebox & D2C requirements by ensuring all bookings are met within lead times and be point of contact for queries and requests.
* Be present at the customer facing areas and lead by example in creating and upholding and maintaining company standards for service levels* Address customer queries/complaints in a timely and professional manner, ensuring positive resolutions and clear communication on outcomes.
Provide customers with regular updates and close their complaints.
* Oversee and account for day to day activities of the operations assistants working in the location including but not limited to management of tax discs, idle vehicles, fleet checks and key control.
* Conduct regular planned and unplanned audits in various departments to ensure compliance with group audit requirements.
* Work with the fleet and logistics manager to ensure optimal vehicle availability including vans especially for evenings and weekends and peak times including accounting for and recording booking volumes for the coming week and highlighting any potential affects on resources/customer journey and space availability.
* Proactively identify and address any operational challenges or areas for improvement.
* Supervise the activities of customer facing and operational staff to ensure productivity and address any performance issues and conduct 1:1 meetings when required.
* Assist in managing and recording staff absence coverage and return to work interviews and 1:1 meetings.
Overlooking daily plan and highlight any potential issues.
* Provide support to the Airport Manager in the execution of various ad hoc duties and special projects as needed, ensuring efficient operations and timely completion of tasks.
### **Skills & Qualifications:*** Problem-solving and analytical thinking with a focus on improving operational performance.
* Excellent time management and multi-tasking skills.
* Proficient in Microsoft Office and experience with reporting tools like Qlikview.
* Full Category B driving licence for at least 2 years.
* Fluent in English, both spoken and written.
* Strong attention to detail and a commitment to health and safety.
### We provide a working environment for our colleagues that nurtures their career ambitions.
Everyone counts at Europcar.
We are now building our operations for growth over the coming year.
As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success.
Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.
Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
\*\*Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons \*\*Nous accueillons et encourageons les candidatures de personnes issues de tous horizons, expériences et capacités, sans distinction de race, d'origine ethnique, de réassignation de genre, de nationalité, d'orientation sexuelle, d'âge, de situation de handicap, de religion ou de toute autre dimension de la diversité.
Nous nous engageons à construire une équipe qui reflète les communautés que nous servons et à favoriser un environnement d'équité et d'inclusion, dans lequel le respect mutuel est essentiel.Si vous avez besoin d'aménagements ou d'une assistance particulière durant le processus de candidature ou d'entretien, n'hésitez pas à nous en informer.
Ensemble, grâce au respect mutuel, nous pouvons créer un avenir plus équitable et plus inclusif.
**Europcar Mobility Group** est un acteur mondial de la mobilité, avec 75 ans d'expertise des services de mobilité et une position de leader en Europe.
"We help to change the way you move" est notre raison d'être et ce qui nous rassemble.
Plus que jamais, nous nous engageons à fournir des solutions simples, transparentes et innovantes qui rendent la mobilité simple, plus agréable et de plus en plus respectueuse de l'environnement.
Pour ce faire, nous proposons aux particuliers et aux entreprises une large gamme de services de location de voitures et d'utilitaires, que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus, à la demande ou sur abonnement, grâce à une flotte de plus de ******* véhicules, dotée des motorisations les plus récentes et une part croissante de véhicules électriques.
Nos marques répondent à des besoins, des cas d'utilisation et des attentes différenciés : Europcar(R)- un des leaders mondiaux de la location de voitures et de véhicules utilitaires, Goldcar(R)- leader de la location de voitures « low cost » en Europe, FoxRent-A-Car(R), l'un des principaux acteurs du marché de la location de voitures aux États-Unis, avec un positionnement "value for money", et Ubeeqo(R)- l'un des leaders européens du car sharing (BtoB, BtoC).
La satisfaction client est au cœur de l'ambition du Groupe et de celle de ses plus de **** collaborateurs partout où il opère, à travers un vaste réseau dans plus de 130 pays (comprenant 16 filiales, complétées par des franchisés et des partenaires).
Plus d'informationsEn ****, l'Abonnement Automobile est la première société de location de
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