Job Description / Preferred Qualifications – CUSTOMER APPLICATION ENGINEER – SEMICONDUCTOR LITHOGRAPHY
We are looking for a Customer Application Engineer to support our European semiconductor customers.
YOUR ROLE & RESPONSIBILITIES
Customer & Process Support – Advise and support customers on process optimization and structural improvements in lithography and metrology departments.
Use your technical expertise and MACH Analytics software to address customer challenges and improve manufacturing performance.
Collaborate closely with customers on-site to evaluate and validate new software modules.
Product Applications & Development – Develop and implement product applications for MACH Analytics software to deliver maximum customer value.
Support new product introductions, including: Characterization (Alpha and beta testing), Pilot tools during factory startup phases.
Identify customer needs and contribute to defining future product capabilities.
Analysis, Testing & Documentation – Develop and review feature requirements; design and execute test plans, collect data, and perform detailed analyses; publish results, insights, and recommendations; create BKM documents, application notes, and related technical materials; transfer product and application knowledge to Field Application teams.
Problem Resolution & Cross-Functional Collaboration – Perform product diagnosis and resolve hardware and software issues; interface with systems and software engineering teams to ensure timely and effective problem resolution; generate demo and test reports for internal stakeholders and customers.
Training, Demos & Business Support – Conduct new product demonstrations and technical training for customers and internal teams; showcase differentiated product performance to support sales and product adoption; support KLA business units in achieving account and strategic goals.
WHAT YOU BRING
Experience in the semiconductor industry, with a strong focus on lithography.
Hands-on experience with exposure tools is strongly preferred.
University degree in Engineering, Physics, or another relevant natural science discipline.
Excellent written and spoken English.
Strong communication skills and a customer-focused mindset.
Nice to Have: Python programming skills are a plus.
Minimum Qualifications
Ph.D. and 2 years related work experience.
Master's Level Degree and 5 years related work experience.
Bachelor's Level Degree and related work experience of 8 years.
Benefits
We offer a competitive, family friendly total rewards package.
Equal Opportunity Employer Statement
KLA is proud to be an equal opportunity employer.
We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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