Netgear Technical Support Specialist - French Speaking
17 hours ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Concentrix
Multilingual Talent Acquisition Recruiter @ Concentrix | Multilingual Recruitment
Job Information
Work from home position.
Hours: Flexibility required between 8am-5pm Monday to Friday.
Job Purpose
Concentrix provides a dynamic and challenging work environment supporting the entire NETGEAR business product line via multiple communication methods all in a professional and timely manner. Customers include IT Professionals, Engineers, Resellers and Small Businesses among other NETGEAR customers.
Essential Functions - Duties and Responsibilities
* Provide skilled front-line Phone, Email and Chat support to business customers for NAS, Switching, Routing, Wireless and Security devices as part of the NETGEAR Business Level 2 Support structure.
* Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
* Adapt to the technical level of the customer in order to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
* Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.
* Exceed customer satisfaction, phone, productivity, and other individual and team targets in NETGEAR’s recognised top support environment.
Qualifications
Required
* Fluent in LANGUAGE and English, both Oral and Written.
* A good mix of both technical knowledge and customer service skills are essential.
* Comprehensive understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN and other network technologies as well as the Windows operating system.
* Excellent communication skills with the ability to support both highly technical and novice customers.
* Proven time management skills and ability to work under time pressures.
* Fantastic team spirit and mentality with a focus on customer satisfaction.
Preferred
* CCNA / CompTIA Network+ certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
* Experience of supporting NAS devices will be an advantage.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Travel
No travel is expected for this position.
This job operates in a home-based environment. Must take necessary precautions to maintain and protect confidential Company and client information. The role routinely uses standard telecommuting equipment such as laptops, PC, headsets, etc.
Callout Boxes
This job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology and Customer Service
Industries
* Computer and Network Security
Referrals increase your chances of interviewing at Concentrix by 2x
Get notified about new Technical Support Specialist jobs in Cork, County Cork, Ireland.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr