****What this Job Entails:****The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. ****Scope:***** Resolves a wide range of issues in creative ways* Seasoned, experienced professional with a full understanding of their speciality* Works on problems of a diverse scope* Receives little instruction on day to day work, general instruction on new assignments****Your Roles and Responsibilities:***** Manages multiple, complex, cross-functional and technical projects.* Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.* Responsible for managing/tracking program milestones, timeline, and overall deliverables.* Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.* Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.* Drive the project lifecycle milestones from concept commit through project closure and advocate change management.* Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.* Responsible for internal process improvements; remove gaps, across multiple teams and functions.* Ensure risks are accounted for and provide risk mitigation strategies.* Primary project point of contact for vendor partners and internal stakeholders.* Coordinate and assist with regularly scheduled meetings with core teams.* Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position****Required Qualifications/Skills:***** Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience* Networks with senior internal and external personnel in own area of expertise* Demonstrates good judgment in selecting methods and techniques for obtaining solutions* Experience working with project management teams, resolving conflict, and meeting schedule timelines* Excellent communication skills (verbal, written, documentation)* Ability to work on multiple projects and assignments concurrently* Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance* In-depth experience creating spreadsheets, presentation material, and project/process documentation* Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks* Proven ability to collaborate with stakeholders and communicate project updates to client executives.* Familiarity with various project management methodologies****Preferred Qualifications:***** Various certifications* Change management knowledge****Physical Demand & Work Environment:***** Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
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