At Dean Group, we design and operate hotels that are rich with character and rooted in culture - from our flagship The Dean hotels to one-of-a-kind independents. Born in Dublin, we've grown into a global collection spanning Europe and the US. Our spaces are shaped by personality, not playbooks, and our people know that genuine hospitality comes from warmth, not scripts.We are currently seeking an experienced Accommodation Assistant to join the team in The Leinster, Dublin 2. The ideal candidate will have a passion for details and high spec work, with capacity to work evening shifts.If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you.Key AreasServicing guest rooms and public areas to the highest cleanliness standardsReplenishing guest supplies and amenities in line with hotel proceduresHandling linen, refuse, and guest laundry following hygiene and safety protocolsReporting maintenance issues, lost property, and DND rooms accuratelySupporting a positive guest experience through polite and attentive serviceEnsuring compliance with fire, health, and safety policies during every shiftJob PurposeThe Accommodation Assistant plays a vital role in ensuring guest comfort, satisfaction, and safety through daily cleaning and servicing of rooms and hotel areas. This hands-on position contributes directly to the guest experience by maintaining a clean, welcoming environment and working efficiently as part of the housekeeping team.Key DeliverablesRoom & Public Area ServicingClean and service guest rooms to the required brand standardMaintain cleanliness of hallways, public restrooms, stairways, and other common areasReplace guest amenities and restock stationery, towels, and linens as neededClean carpets, hard floors, furnishings, and surfaces using appropriate techniquesRemove rubbish and dirty linen using trolleys and designated disposal pointsOperational Accuracy & SupportReport any maintenance or damage issues promptly to the Accommodation ManagerCommunicate room status (e.g. DND, no service, vacant) clearly and consistentlyEnsure trolleys are cleaned and stocked at the end of each shiftCollect and return food trays, keeping corridors clear and safeGuest Interaction & ProfessionalismGreet guests in a polite, friendly manner and respond to requests when neededAssist with luggage handling or directions when requestedEnsure guest privacy and security is maintained at all timesHandle keys responsibly and return them at the end of each shiftHealth & Safety & ProceduresFollow all hotel policies, including fire safety, manual handling, and hygiene standardsKnow emergency evacuation procedures and participate in drills and trainingKeep staff areas clean, organised, and hazard-freeRecord and hand over lost property items according to hotel policyPreferred ExperiencePrevious experience in hotel preferred but not essentialPositive, can-do attitude with attention to detailStrong communication skillsSelf-motivated, reliable, and team-orientedFlexibility to work early and late shifts, including weekendsBenefits:Global discounted staff room rates across the group50% off Food and 25% Beverage across the groupAccrued Annual Leave with ServiceFriends and Family discountGym Membership Discounts*Continual training and developmentCareer progression within the GroupGratuities *Meals on shiftBike to work schemeTaxsaver for travelRefer a friend schemeWellness at work events and access to wellness platformEmployment Assistance ProgrammeGroup discounts for cinema tickets, shopping deals etcTeam appreciation daysService recognitionRegular fun-filled activities and gatherings for all teams across the groupApplicable to certain positionsThe Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting The Dean Group to contact you for other opportunities within the GroupLP