Our ideal candidate would be a receptionist with a sales focus, creating a welcoming environment, ensuring smooth clinic operations, and driving sales through excellent customer service.
We are looking for someone who is looking for a career growth with us.
6 months contract with potential to become permanent.
Must be fluent in english and portuguese.
Experience:
Direct sales / reception: 2 years (required)
Customer service: 2 years (required)
Working Hours:
Part-time flexible
Tuesday and Thursday, from 1:00 pm to 7:00 pm - it can be added more hours
Saturday, from 9:00 am to 4:00 pm
Dublin - City Centre
Key Responsibilities:
Customer Service:
· Greet clients warmly upon arrival and ensure they feel comfortable.
· Answer phone calls and respond to WhatsApp messages and Instagram directs promptly and professionally.
· Address client inquiries about treatments, services, and prices.
· Handle customer complaints or concerns with empathy and efficiency.
· Provide clients with detailed information about treatments, including benefits, potential side effects, and aftercare.
· Distribute educational materials and answer any questions clients may have.
Sales and Promotion:
· Promote clinic services and products to clients.
· Upsell treatments and packages based on client needs and preferences.
· Maintain knowledge of current promotions and effectively communicate them to clients.
· Assist in achieving sales targets and contribute to the clinic's revenue growth.
Appointment Management:
· Schedule and confirm appointments, ensuring optimal use of practitioners' time.
· Manage appointment cancellations or rescheduling efficiently.
· Coordinate with practitioners to ensure smooth client flow and minimal waiting times.
· To point where there are gaps in the agenda/calendar and think of strategies to fill it up.
Administration and Organization Tasks:
· Maintain accurate client records and update them as necessary.
· Process payments and manage financial transactions accurately.
· Keep the reception/clinic area tidy, clean and presentable.
· Assist in inventory management by tracking product sales and restocking needs.
· Make that clients have water and coffee at the reception (including shop for restocking).
· Take care of laundry (bringing and picking up)
Team Collaboration:
· Work closely with other clinic staff to ensure a cohesive and efficient working environment.
· Participate in team meetings and training sessions to stay updated on new products, services, and sales techniques.
Experience and skills:
· Customer service.
· Reception.
· Sales.
· Fluency in English and portuguese.
· Canva and photoshop skills (preferable)
· High school diploma or relevant work experience
· Ability to maintain a positive attitude
· Excellent communication skills
Benefits:
Employee discount - 50% on treatments
Store discount
Company events
Job Type: Part-time
Pay: €14.50 per hour
Expected hours: 15 – 20 per week
Benefits:
* Employee discount
Language:
* English fluently? (preferred)
* Portuguese fluently? (preferred)
Work Location: In person