Airport Team LeadDublin Airport | 24/7 Aviation IT EnvironmentESP Global Services is seeking an experienced and driven Airport Shift Lead to join our high-performing team at Dublin Airport. This is a fantastic opportunity to step into a leadership role within a fast-paced, mission-critical aviation environment where technology keeps the world moving.As an Airport Shift Lead, you will be at the heart of airport operations — leading talented engineers, driving service excellence, and ensuring seamless IT support for airline and airport systems. If you thrive in dynamic environments, enjoy leading people, and are passionate about technology and customer experience, this role is for you.What You'll Be DoingLead from the front, managing daily performance, workload planning, and productivity for on-site engineers and techniciansInspire high performance, driving KPIs and service levels that exceed customer expectationsDevelop talent, coaching and mentoring your team while providing hands-on technical leadershipShape the future, identifying training needs and delivering structured development plansStep up when it matters, providing operational cover for the Operations ManagerBe the trusted point of contact, managing escalations and working closely with airport and airline stakeholdersKeep operations running smoothly, coordinating rosters, backfill, tools, uniforms, and consumablesWelcome new team members, supporting onboarding and airport pass processesWhat You'll Bring3+ years' experience in IT service delivery within a high-availability environmentStrong knowledge of CUTE systems, Microsoft desktop technologies, and IT infrastructure fundamentalsA solid understanding of servers, networking, hardware, and IP addressingExperience working in the airport or airline industry, with insight into airport operationsProven people leadership or line management experienceExcellent communication skills and a calm, confident approach under pressureA genuine passion for technology, service excellence, and continuous improvementWhy Join ESP Global Services?Work at the cutting edge of aviation IT in one of Europe's busiest airportsBe part of a global, industry-leading organisation supporting over 200 customers worldwideThrive in a 24/7 operational environment where no two days are the sameJoin a company that invests in its people, offering learning, development, and career progressionBe proud to work for an ISO 9001-certified organisation committed to quality and excellenceAt ESP Global Services, you won't just manage a shift — you'll lead a team that keeps aviation moving.