Senior Retail Operations Manager Job Description
The Senior Retail Operations Manager is a key leadership position responsible for the overall success of our retail business.
* Fosters a positive and productive work environment by coaching, counseling, and developing assistant managers into capable leaders.
* Takes ownership of recruitment, selection, placement, training, development, and HR plans to ensure we have the right people in the right roles.
* Serves as the primary point of contact for various head office departments, ensuring seamless communication and collaboration.
This role requires strong planning and prioritization skills, with the ability to operate within established guidelines and adapt to changing procedures and standards. The ideal candidate will also be able to conduct performance appraisals and make data-driven decisions.
Key responsibilities include:
* Supervising staff and efficiently coordinating their work to meet business objectives.
* Delegating tasks effectively to team members and providing clear direction and authority.
The Senior Retail Operations Manager must promote quality service, systems, and food, while dedicated to customer satisfaction. They will also communicate business goals and vision, linking individual performance to achieving organizational success.