Eurofins Biomnis Ireland is the leading independent provider of Medical Laboratory Services in the country.
Eurofins Biomnis is part of the Eurofins Scientific Group.
We are recruiting for a: Client Services Representative We are currently seeking to recruit a Client Services Representative to join our Client Services Department at the Eurofins Biomnis laboratory in Sandyford, Dublin 18.
Supporting Client Services function with QA and process improvement.
If you are a strong communicator, highly organised, with enthusiasm to see a problem through to the end, and with a passion for delivering first class service to your clients, this might be the role for you.
The Client Services Representative will work in a team who work together to ensure a best in class service is delivered to Eurofins Biomnis customers.
-Use of Laboratory Information Management Systems in place in the laboratory.
-Be aware and compliant with of all the documentation related to your Department to include Training Records, SOPs, Forms, including reading and acknowledging required documents on QPulse.
-Provide phone and email support for all Client Service requests and ensure best service to our Clients.
-Log all Service Requests on Eurofins Biomnis CRM software system, ensure the action required is taken to fully resolve the enquiry and close off on CRM.
Role will also require: -Prior experience in a lab environment -Experience with LIMS -Quality background including CAPA, Deviations review -Technical Writing Skills Creating - developing SOPs and manuals, and ensuring accuracy and compliance -Applying statistical analysis and Six Sigma methodologies to improve process efficiency and quality Working Hours: 44 hours p/w Monday to Friday shifts on a rotational basis.
Availability to work a Saturday shift when required.
Qualifications Education Leaving Certificate (or equivalent) A recognised computer/secretarial qualification an advantage Experience Ideally, 2 years experience in a client service and/or secretarial role within another health care organisation A knowledge of healthcare/ science an advantage.
Skills & Abilities Excellent English language and typing skills Excellent phone manner and warm, approachable inter-personal and communication skills Problem solver with strong organizational skills Highly detail-oriented and deadline driven Good listener Attention to detail Strong communication skills Good team player Flexible and can-do attitude, always willing to go the extra mile Good experience of using MS office software Knowledge and experience of any Laboratory Information Management and/or CRM system would be a distinct advantage Your data: As part of any recruitment process, the company collects and processes personal data relating to job applicants.
The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Eurofins Biomnis is an Equal Opportunities Company Skills: Communication Strong Interpersonal Skills Organisational Skills Attention to detail CRM Quality Laboratory Experience Benefits: Pension Group Life Assurance Income Protection Performance Related Bonus EAP (Employee Assistance Programme) Employee Referral Programme Private Health Insurance