We are seeking an IT Support Engineer responsible for both Level 1 and Level 2 tasks, depending on experience. The role supports a diverse technology environment, primarily focused on Windows devices, Microsoft 365 services, and mobile device management. This is an excellent opportunity for early-career IT professionals (L1) looking to grow, as well as more experienced engineers (L2) capable of handling escalations and complex technical issues. The scope of work includes providing remote support from the office to employees working at client sites or other company locations. Periodic travel between company sites may be required; some weeks may involve multiple visits, while other periods may have no travel at all. A driving license is considered a plus to facilitate this. This is a full-time, on-site role with no remote or hybrid work options available.
Why Hanley Energy
* Competitive Salary
* Company Healthcare Plan
* Company Pension Scheme
* Employee Assistance Programme
* Employee Referral Programme
* Wellbeing Programme
* Death in Service Life Insurance
* Tuition Assistance for Approved Training Programme
* Structured In-house Trainining
* Free Parking at All Locations
* Free Barista Coffee Machines at All Facilities
* Excellent Career Development Opportunities
Key Responsibilities
Key Responsibilities
Level 1 Duties:
* Serve as the first point of contact for all IT support queries (in person, via email, and ticketing system)
* Troubleshoot and resolve issues related to Windows desktops/laptops (limited MacBook support)
* Support Microsoft 365 tools:
Outlook, Teams, SharePoint, OneDrive
* Manage user accounts via
Microsoft Entra (Azure AD)
* Provide iPhone support and basic Android support
* Troubleshoot network connectivity issues (WiFi, VPN)
* Assist with user onboarding/offboarding (device setup, account provisioning)
* Maintain accurate case documentation and asset tracking
* Provide remote support to staff located at client sites or other office location
* Additional Requirements – Level 1 Candidates:
1+ years in an IT support/helpdesk role
* Exposure to
Intune
or
Jamf
is a plus
* Basic knowledge of mobile device management (iPhone/Android)
* Preferred certifications:
CompTIA A+
,
ITIL Foundation
Level 2 Responsibilities (Depending on Experience):
* Handle escalated support requests from Level 1 engineers
* Administer and maintain
Windows Server
and
Ubuntu Linux
systems
* Manage and support network infrastructure (VPNs, switches, firewalls – basic support level)
* Administer
Microsoft Entra (Azure AD)
and
Microsoft 365
* Deploy and manage devices via
Microsoft Intune
,
Samsung Knox
, and
Google Workspace
* Manage Apple devices using
Jamf
* Support IT security tools including endpoint protection, encryption, and MFA
* Automate routine tasks with
PowerShell or Bash
* Maintain internal documentation and best practices
* Mentor and support Level 1 staff
Additional Requirements – Level 2 Candidates:
* 3+ years in IT support, systems, or infrastructure
* Experience with:Windows Server & Linux (Ubuntu),Microsoft 365 advanced admin & Azure AD,Mobile device management:
Intune
,
Jamf
,
Samsung Knox
* Basic network support (VPN, WiFi, switches)
* Scripting (PowerShell, Bash) is a strong plus
* Preferred certifications:
Microsoft Certified: Modern Desktop Administrator, CompTIA Network+,Microsoft Azure Fundamentals