The Purpose of the Role:To exceed client expectations by adding value beyond the agreed Key Performance Indicators (KPIs) and to build CPM's business by developing the services provided to them.To deliver, as a minimum, planned budget spend and to deliver agreed profit levels to CPM.Key Responsibilities:Maintenance and development of client relationships, including regular meeting to review performance of the operation, both financially and against KPIs agreedTo validate and interpret client reports and results, in order to provide executive summaries and provide appropriate recommendations to clientsIdentification of business development opportunities and preparation of and/or provide assistance to the Client Service Director to prepare and present profitable strategic proposals to add value to the client operation and extend the services providedTo monitor and control budgets, ensuring sales and profit targets are met. To assist the Client Service Director in the preparation and negotiation of the operating budget for the following yearTo complete face-to-face client budget reconciliation meetings within six weeks of the period endTo ensure the correct operational departments are fully briefed in time to be able to deliver the services required to fulfill the client's objectives and maximize profitability to CPMTo keep fully up to date on client businesses, objectives and marketplace, to enable business-focused discussion and proposal of proactive operational solutionsTo maintain a full understanding of CPM's services, competition and marketplace, to enable business discussion and proposal of proactive operational solutionsTo maintain a full understanding of CPM's services, competition and marketplace, in order to proactively advise and support client business needsTo provide an executive summary to accompany all client monthly reportsTo provide assistance to Senior Manager on all client and team-related issues where requiredTo recruit, train, motivate, and develop direct reports and to ensure the field operation is effectively managed by being fully briefed, trained, and equipped to fulfill the set tasksTo maintain and develop systems to measure the achievement of objectives, including an appropriate level of field accompaniment and auditingTo encourage an environment of coaching, learning, and development within the teamTo conduct annual and mid-year appraisals for field team meetingsContinuously review the client's business to identify and secure additional revenue streams from existing clientsDemonstrate a good understanding of all CPM business units in order to capitalize on identified opportunitiesPrepare and conduct a formal annual review with the client focussing on innovative developmental, recommendations drawn from best practice examples in use elsewhere within CPMTo generate new ideas and ways of workingTo consistently strive to reach the highest standards of performance for customers.To ensure at all times that you operate in an effective and efficient manner to complete all tasks.RequirementsEducated to Degree Level or EquivalentManagement experience in a similar sales or service environmentExcellent client management skillsGood Financial acumen with the ability to prepare and control budgetsPrevious experience in motivating teams and developing work relationshipsGood report writing abilityAbility to manage delivery against tasks of varying complexity from the planning phase, through identification of critical path analysis, milestone measurement to final implementation and evaluationAbility to present across all media to a high standardStrategic and commercial awarenessBenefitsCompetitive basic salaryPerformance bonusEmployee Assistance ProgramStructured Personal development supported by internal and external development activitiesCompanywide recognition awardsDiscounted Health Insurance and access to company pension providerActive Diversity and Inclusion teams across the businessIVF Support PolicyRegular Company events and activitiesProduct DiscountsBike to Work SchemeTaxSaver Scheme – discounted travel tickets.Referral payment schemesAt CPM, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. CPM is an equal opportunity employer. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, or any other legally protected status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment