We are currently recruiting an experienced Front Office / Reservations Manager for Temple Gate Hotel Ennis.
Purpose of the Role:
We are searching for an experienced Front Office Manager to lead the Front Office team and ensure the maximisation of all hotel bedroom sales opportunities are met. Reporting to the GM.
Responsibilities of the role:Main Duties:
* Oversee all front office operations including reception, reservations and night audit
* Lead, motivate, and develop the front office team
* Develop and implement SOPs for consistent service delivery
* Handle VIP guests and special requirements with discretion and excellence
* Excellent attention to detail and the ability to motivate self and team.
* Strong, professional communication skills are essential, both oral and written.
* The ability to work under pressure, on their own initiative and have a passion for the hospitality business.
* Managing the Revenue and Reservations process in the department to ensure all team members can carry out their duties in a timely manner.
* Ensure all telephone / e-mail traffic is monitored and reservations appropriately recorded.
* Responsibility for both individual and group bookings.
* Performing regular checks on future individual & group bookings.
* Working with the Sales team to identify leads and pass to the appropriate sales person.
* Manage No-show and cancellation reservations & process charges according to hotel policy.
* Compile weekly/monthly/annual reports in line with the hotel requirements.
* To constantly liaise with housekeeping department to ensure all guests request are actioned.
* Ensure Front Office department are fully aware of all Promotions /Packages.
* Work closely with the Sales & marketing team for best practice.
* To work with the GM to fully understand and take direction on rates changes & Yield strategy.
* To understand the Budgeting systems & procedures in place in line with the overall Business strategy and commercial goals.
Skills:
Front Office Manager, Hotel Operations, Rooms Sales. Reservations Manager,Revenue Manager ,Yield management. Rooms Budget
Benefits:
Meal Allowance / Canteen Paid Holidays parking Expenses