Job Title: Field Service Operations Manager
About the Role
We are seeking a highly skilled and experienced Field Service Operations Manager to join our team. As a key member of our organization, you will be responsible for managing the business operations of our customer site in Ireland.
You will oversee the management of activities at the site, including people management, customer satisfaction, profit and loss (P&L), and budget management. Additionally, you will drive a culture of safety and quality by setting clear processes, empowering safety ownership, and ensuring consistent use of systems across onboarding, training, operations, and continuous improvement.
In this role, you will establish a culture of business ownership and growth by expanding our market share, supporting business unit and system sales, holding weekly cross-functional reviews, and implementing a multi-level engagement model from site and operations managers to customers and sales teams to manage the business as one profitable, end-to-end unit.
You will cultivate a leadership-driven, inclusive organization by empowering all levels – from technicians and engineers to support functions and management – to think critically, take initiative, and own outcomes. You will also develop a deep, diverse pipeline of future leaders, foster collaboration, and build strong team leads as the foundation for business growth, engagement, and customer success.
Key Responsibilities:
* Direct and manage activities for customer site in Ireland.
* Manage people, customer satisfaction, P&L, and budget.
* Drive a culture of safety and quality.
* Establish a culture of business ownership and growth.
* Cultivate a leadership-driven, inclusive organization.
* Develop a deep, diverse pipeline of future leaders.
Requirements
To be successful in this role, you will need:
* Bachelor's degree (or higher) in a relevant discipline.
* 7-10 years plus of relevant experience.
* Extensive and highly regarded expertise in semiconductor or related industry.
* Experience in strategic planning and business analytics.
* High level Customer Management experience.
* Demonstrated ability to build, lead, inspire and motivate teams.
* Excellent interpersonal skills to communicate complex ideas, anticipate potential objections and persuade others, often at senior levels, to adopt a different point of view.
* Excellent knowledge of management methods and techniques.
* Able to set and sustain a culture of safety, quality, and productivity across all organizational levels.
* Process Improvement and strong decision-making skills.
* Strong presentation and negotiation skills.
Benefits
We offer a competitive package including:
* Vehicular allowance.
* Performance bonus.
* Medical aid/health care.
* Pension.
* Company shares.
What to Expect
This role offers:
* Leadership impact: Shape a high-performing team leader layer, driving employee engagement, customer satisfaction, and business growth.
* Operational excellence: Lead the implementation and tracking of site-wide KPIs, ensuring accountability and continuous improvement.
* Culture building: Foster a strong culture of safety, quality, productivity, and innovation.
* Digital transformation: Champion the adoption of digital tools like Power BI and SMART Analytics to enhance team capabilities.
* Strategic influence: Drive organizational transformation, shape future leadership, and business direction.
Skills
This role requires:
* Management Team Leadership.
* Customer Relationship Operational Management.
* Strategic Management Change Management.