Are you a customer service professional looking for a new challenge? This role could be the perfect fit.
The Job
* We are seeking an experienced and skilled Customer Service & Sales Agent to join our team in a retail environment.
About the Role
* As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences through phone, email, and in-person interactions.
* You will also work closely with the sales team to convert inquiries into successful sales and build strong relationships with customers to ensure repeat business.
Key Responsibilities
* Provide excellent customer service by addressing inquiries, resolving issues, and managing complaints in a timely and professional manner.
* Work collaboratively with suppliers and manufacturers to resolve customer complaints and issues.
* Maintain accurate records of customer complaints and resolutions.
Requirements
* Proven experience in a similar customer service role with a strong track record of delivering excellent customer experiences.
* Excellent communication and interpersonal skills, both written and verbal.
* Ability to work in a fast-paced environment and adapt to changing priorities.
* Familiarity with CRM systems and practices would be an advantage.
The ideal candidate will have a minimum of 3 years' experience in a customer-facing role and a Leaving cert or equivalent qualification.
We offer a competitive salary, pension scheme, generous employee discounts, and sociable working hours.
About Us
Our company is a growing, dynamic Irish-owned and family-run retail store.