Overview Of Job
Merlyn Showering, one of the UK and Ireland's leading shower enclosure companies, is currently recruiting for a Customer Service Representative/Order Processor in their Customer Service department on a permanent basis. Reporting to the Customer Service Manager and based at their European Head Office in Kilkenny, the Customer Service Representative will be a "people" person first and foremost. The successful candidate will have:
* A pleasant, patient, and friendly attitude
* Strong attention to detail and excellent communication/listening skills
* A willingness to work a flexible schedule and occasional overtime if required
* A strong work ethic and team player mentality
Your Profile
MERLYN, part of Norcros PLC, is one of the UK and Ireland’s leading shower enclosure companies. We design, engineer, and craft the finest showering environments in the world. Our ethos is to deliver on everything promised to customers.
Key Responsibilities
Essential Functions
* Contribute to team efforts by accomplishing related results as needed
* Process customer orders received via fax, email, or phone
* Contact customers to clarify omitted data on orders
* Prepare and forward paperwork for returns and replacements on problem orders
* Maintain liaison with other departments for order completion
* Write up orders, mail catalogues, samples, price quotations, and similar data to customers
* Perform other duties as assigned by supervisor
Qualifications/Education
* Minimum 1 year of experience in a similar role
* Strong technical customer-facing experience is essential
Skills
* Demonstrates ownership and initiative capabilities
* Strong verbal and written communication skills
* Ability to handle conflict effectively
* Attention to detail in reporting and administration
Contact
Closing date: 25th June 2025. Please contact or email hr@merlyn.ie for further details.
About Us
Based in Kilkenny, Merlyn has served the UK and Irish markets since 2000. We are known for innovation, quality, and a broad product range in the mid to high-end shower enclosure sector, including bespoke options. Our ethos remains to deliver on everything promised to our customers.
#J-18808-Ljbffr