Role - Customer Service Representative Location – Dublin Contract type - Permanent Work model – Hybrid (1x week in Office) Working hours - Monday to Friday - 7AM-7PM rotation work (37.5h per week) Language - Italian + 1 language (French/Spanish/Portuguese) ENTRY LEVEL ROLE At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.
From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.
We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
Duties and Responsibilities: Provide Information on Pension Payments · Handling requests on missing payments · Providing information on previous payment · Provision of information on cheques · Provision of movements carried out Provide information on payment methods · Provide consultancy concerning the most efficient methods of payments available · Provide customers with information on the choice of payment methods · Process changes to instructions regarding payment tools Handle questions on international payments · Process changes of personal data and customer addresses · Process changes on payment preferences · Handle enquiries on payment methods, Western Union and cheque payments.
Provide information on miscellaneous queries · Handling queries relating to proof of life procedures Desired minimum requirements: Education and Experience: · Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
· Excellent knowledge of Microsoft Office products Essential Skills and abilities: · Ability to function in a fast-paced environment where standard of quality and timeliness are established · Must possess excellent PC skills · Must be goal orientated · Ability to speak, read and comprehend all required language(s), including English and possess good verbal communications skills.
· Must possess superior listening skills · Ability to deliver information at customer's knowledge level in an understandable manner · Strong interpersonal skills and ability to think independently and follow through effectively · Ability to apply a logical problem-solving approach to resolving customer problems and enquiries · Must be numerate and possess excellent attention to detail Benefits and perks: · Hybrid-working model · Training