Job Overview
The role of the Customer Support Specialist involves providing exceptional support to clients through various mediums, including phone, email, and chat. This position requires a high level of communication skills, attention to detail, and problem-solving abilities.
* Process orders, queries, and product complaints accurately.
* Coordinate deliveries and manage urgent orders.
* Search for tender opportunities and compile bids.
* Prepare quotations and maintain pricing systems.
* Process invoices, payments, and credit notes.
* Liaise with sales, supply chain, and internal teams.
Required Skills
To excel in this role, you will need:
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment.
* Strong problem-solving and analytical skills.
* Attention to detail and accuracy.
* Basic knowledge of software applications, including Microsoft Office.
Benefits
We offer a competitive salary and benefits package, including:
* Health insurance.
* Dental insurance.
* Vision insurance.
* Retirement plan.
What We're Looking For
We are seeking a highly motivated and organized individual who is passionate about delivering exceptional customer service. If you have a strong work ethic and are able to work independently, we encourage you to apply.