Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor. As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.
MAIN RESPONSIBILITIES
CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
* Deliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and make-up look in line with KIKO standards).
* Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs).
* Satisfy Customer’s needs with cross-selling products.
* Completion of all BeKIKO dossiers, quizzes and training elements.
* Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).
* As an employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.
PROCEDURES & POLICIES EXECUTION
* Guarantee that store is compliant with all KIKO standards.
* Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.
* Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.
* Guarantee the constant updating on market trends.
QUALIFICATIONS
* Minimum 1-2 year of experience in a similar role – either Fashion or Beauty.
* Strong knowledge of beauty products and trends.
* Excellent communication and customer service skills.
* Ability to work in a fast-paced retail environment.
* Full Flexibility to work evenings, weekends, and holidays.
* Proven ability to meet sales targets.
* Experience in conducting product demonstrations and applying makeup.
* Knowledge of skincare routines and techniques.
* Ability to maintain a clean and organized work area.
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