Join to apply for the Contract Support Coordinator role at CBRE.
Overview
Dublin, Ireland
Responsibilities
* Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
* Positively respond to both our internal and external customers through effective communication and personal accessibility.
* Understand procedures and processes and operate them to the required standard. Examples of these are: Ensuring compliance to policies and procedures.
* Ensuring that sales invoices are raised in a correct and timely manner.
* Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.
* Raising purchase orders in line with company requirements.
* Assisting the Contract/Account Manager in the management of WOM and debt.
* Understanding the contract, including scope and terms & conditions.
* Assisting the Contract/Account Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
* Management of helpdesk and asset management systems (e.g. Service Insight/elogbooks).
* Management and planning of Subcontractor and CBRE technicians to allow agreed access to BOI sites.
* Maintaining on site personnel records including training matrices, holiday and sickness records and timesheets.
* Assist with monthly Client reporting.
* Work with the contract/Account/Finance manager to help improve the financial standards of the contract that are measured against monthly key performance indicators.
* Achieve results within quality and time restraints.
* Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
* Actively participate in a diverse and effective team.
* Convey messages and ideas clearly and openly. Involve people and influence decisions.
Person Specification
* A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
* Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.
* Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advanced level; desirable skills in PowerPoint and Access.
Experience
* 3 years’ experience in a similar role.
* Previous experience of a customer-facing role using operating systems such as Coupa/MyFinance software.
* Some financial / accounting experience would be an advantage.
Aptitudes
* Must demonstrate a strong sense of customer focus.
* Excellent verbal, and good basic standard of written, communication skills.
* Self-motivated and systematic.
* Results/ task orientated, attention to detail and accuracy.
* Excellent time management and organisational skills.
* Commitment to continuous improvement.
* Ability to work as part of a team, as well as independently.
Character
* Committed to customer service delivery.
* Reliable and committed.
* Confidential and discrete approach.
* Calm manner, able to work under pressure and with changing demands and priorities.
* Smart appearance.
* Be flexible to work outside core office hours from time to time.
Service line
* GWS Segment
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
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