Job Title: Senior Business AnalystLocation: Dublin City CentreJob Type: ContractWork Type: 2 Days on-site / 3 RemoteOverviewA public sector client based in Dublin City Centre. has a requirement for a Senior Business Analyst to join a team working on a telephony system migration project. This will be a 12 month+ day rate contract.ResponsibilitiesGather and validate business requirements for the an IT Telephony Solution.Facilitate stakeholder engagement and workshops.Produce full suite of BA artefacts for procurement and delivery.Conduct gap analysisDefine UAT scenarios, coordinate testing, capture feedback.Support change management and impact assessments.Document lessons learned and validate requirements post-deployment.Technical SkillsRequirements management using Azure DevOps and MS Dynamics 365 .Business process modelling ( Visio, BPMN ).Deep understanding of MS Teams Phone architecture, SIP trunking, SBC, QoS.Familiarity with COTS, SaaS, and low-code/no-code platforms.Data analysis (Excel, SQL), network readiness assessment.Integration & API principles.Regulatory compliance (GDPR, procurement legislation).Training & Knowledge TransferNon-Technical SkillsExperience working on Telecommunications Architecture.Strong stakeholder management and facilitation.Clear communication and presentation skills.Creative, analytical, and collaborative mindset.Ability to work independently and in multi-stakeholder environments.Risk Management & MitigationChange ManagementQualificationsHonours ICT Degree or Computer Science DegreeProfessional BA or Product Development certification (BCS, IIBA, CBAP / CCBA, Agile BA).Agile framework certification (Scrum/Kanban).Minimum 7 years BA experience in similar roles.About ErgoAs Ireland's largest IT Solutions Provider, with a growing global footprint, Ergo has a depth of expertiseacross managed services (IT & Hardware), cloud, applications & software services, IT Resourcing and modern work.Our recent technology awards are a testament to our commitment to delivering top-notch IT solutions. These achievements highlight our team's dedication and expertise, showcasing our leadership in the industry.