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To seamlessly monitor customers' connected assets.
To be the main point of contact within Service Operations for Hubgrade.
Assist in the procurement, delivery and installation/commissioning of Hubgrade equipment to system units at initial installation and retrofit.
Activate the Equipment on the Web portal and link to the customer site.
Ensure correct data transmission and operation.
Monitor the systems on Hubgrade to ensure signal strength and data transmission.
Monitor the systems on Hubgrade and take appropriate actions to deal with alarms and system performance issues.
Ensure that all alarm conditions have been properly logged and actioned/escalated as appropriate.
Assist in the development of the business processes for the successful operation of Hubgrade within Service Operations.
Be an active participant in the development of our predictive maintenance dashboard to ensure the data validity.
Put together trending reports as required.
Check that trending reports are being generated and passed to the customer.
Ensure automatically generated reports are correct and meet the customers' requirements.
Carry out system operational reviews and highlight any issues encountered.
Technical Support & Admin:
Provide technical assistance and remote support to external customers as needed.
Generate, analyse and present technical and performance reports to internal teams and clients.
Take full ownership of your schedule, ensuring efficient time management and responsiveness.
Participate in monthly meetings with the European Digital Services Team to align on strategy, share updates, and contribute to service improvement initiatives.
Ad Hoc Duties:
You may be required to travel overseas on business, training or related business occasionally.
Any other Ad Hoc duties as required.
Job Description
* Duties and responsibilities:
Digital Services:
* To seamlessly monitor customers' connected assets.
* To be the main point of contact within Service Operations for Hubgrade.
* Assist in the procurement, delivery and installation/commissioning of Hubgrade equipment to system units at initial installation and retrofit.
* Activate the Equipment on the Web portal and link to the customer site.
* Ensure correct data transmission and operation.
* Monitor the systems on Hubgrade to ensure signal strength and data transmission.
* Monitor the systems on Hubgrade and take appropriate actions to deal with alarms and system performance issues.
* Ensure that all alarm conditions have been properly logged and actioned/escalated as appropriate.
* Assist in the development of the business processes for the successful operation of Hubgrade within Service Operations.
* Be an active participant in the development of our predictive maintenance dashboard to ensure the data validity.
* Put together trending reports as required.
* Check that trending reports are being generated and passed to the customer.
* Ensure automatically generated reports are correct and meet the customers' requirements.
* Carry out system operational reviews and highlight any issues encountered.
Technical Support & Admin:
* Provide technical assistance and remote support to external customers as needed.
* Generate, analyse and present technical and performance reports to internal teams and clients.
* Take full ownership of your schedule, ensuring efficient time management and responsiveness.
* Participate in monthly meetings with the European Digital Services Team to align on strategy, share updates, and contribute to service improvement initiatives.
Ad Hoc Duties:
* You may be required to travel overseas on business, training or related business occasionally.
* Any other Ad Hoc duties as required.
Qualifications
Education:
* BSc in Engineering, Technology or equivalent
Additional Information
We offer you the opportunity to join a Group whose goal is to become the benchmark company for ecological transformation!
What are the advantages of joining us?
* Be part of a forward-thinking collaborative team who will focus on your future career and development both locally and internationally
* Possibility to be part of exciting projects outside of your daily work/ scope for your company
* We are committed to ensure you have the best experience possible
* Veolia is committed to a global social pact for its employees in all its geographic regions.
But also:
* Flexible working
* Competitive pension
* Health Insurance
* Opportunities for growth and development
Here at Veolia Water Technologies, we know that some applicants don't apply unless they think they tick all the boxes - but we are saying don't worry! We would much rather see your application than risk missing out on your potential!
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
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