Senior E-commerce Executive
Location: Cork / Hybrid
Department: E-commerce / Digital
Reporting To: Head of E-commerce / Senior eCommerce Manager
Type: Full-time
About The Role
Kilkenny Design, operating a domestic and international eCommerce platform, seeks an experienced eCommerce Executive to join our dynamic team. This hands-on role offers scope to influence a portfolio of high-traffic websites. We desire a commercially savvy, numerate, and motivated Senior E-commerce Executive to enhance our trading and merchandising performance. You will be pivotal within our digital team, responsible for product launches, page building, delivering an exceptional online shopping experience, and exceeding KPIs.
You will drive the commercial success of our e-commerce platform by optimizing customer journeys, increasing conversion rates, and ensuring a profitable product experience across all categories.
Key Responsibilities
1. E-commerce Trading & Merchandising
o Manage daily, weekly, and seasonal trading performance and KPIs.
o Handle website merchandising, implementing strategies to boost sales and margins.
o Oversee product launches, optimizing presentation, pricing, and categorization.
o Monitor and enhance website search, widgets, and merchandising.
o Manage stock levels, including bestsellers and slow movers, forecasting demand.
o Develop pricing and margin strategies aligned with business goals.
o Coordinate promotional activities for timely and impactful launches.
o Create and optimize landing pages, collaborating with marketing for visuals and content.
2. Website & Digital Experience
o Conduct website audits to identify improvement opportunities.
o Identify features and enhancements for superior customer experience.
o Build business cases for new features based on data and customer insights.
o Collaborate with IT and developers to implement features from conception to launch.
o Focus on UX, UI, and conversion improvements.
3. Analytics & Reporting
o Lead performance reporting with actionable insights.
o Monitor analytics and KPIs to guide trading decisions.
o Respond proactively to performance trends, adopting a trader mindset.
4. Cross-functional Collaboration
o Coordinate with marketing to align traffic and trading strategies.
o Work with buying and supply chain teams to meet stock demands.
o Partner with creative teams for on-site storytelling and merchandising.
o Engage with Customer Service and CX teams to incorporate customer feedback.
5. Market Awareness
o Monitor competitors’ strategies and market trends.
o Recommend improvements based on market data and performance analysis.
About You
* 3-5 years of e-commerce trading experience in a fast-paced retail environment.
* Deep knowledge of online merchandising, trading levers, and KPIs.
* Experience launching and optimizing products online.
* Strong analytical skills; proficient in web analytics tools (Google Analytics, GA4, Excel, merchandising tech).
* Self-motivated with ownership and accountability.
* Commercially astute, able to interpret data swiftly into actions.
* Excellent attention to detail and trading focus.
* Experience working with marketing, buying, and supply chain teams.
* Proficient in CMS, merchandising tools, and e-commerce platforms.
* Positive, collaborative, adaptable, and energetic team player.
What’s in it for you?
* Be part of a fast-growing digital team in a high-impact role.
* Own the trading performance of a key retail channel.
* Supportive, high-performance team environment.
* Opportunity to influence the digital future of a respected brand.
* Join an award-winning eCommerce team with a culture that values your ideas.
* Competitive salary.
More About Kilkenny Design
Kilkenny Design is a leading gifting retailer with stores across Ireland and a thriving eCommerce platform. We pride ourselves on 5-star customer service and a supportive, hardworking culture. Recently, we've taken over retail locations such as the Cliffs of Moher and Bunratty Castle. Our eCommerce business is expanding rapidly, targeting markets worldwide including the USA, Canada, UK, Europe, and Australia. Visit us at www.kilkennydesign.com
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