We're looking for a German-Speaking Team Leader to guide and motivate our customer service team within the fast-paced Motor Insurance sector. You'll lead by example, support your team's performance and development, and ensure customers receive exceptional care when it matters most.Join a global organisation known for empathy, innovation, and people-first values while enjoying the energy and opportunity of life in Dublin.If you're a strong communicator, a natural coach, and ready to grow your leadership career, this is your next step.Job TitleGerman Speaking Team LeaderReports toOperations ManagerKey rolesThe Team Leader is responsible for the daily operation of the team including leadership, clear communication, motivation, performance management and process management. Key to the role is ensuring SLAs, targets and Compliance requirements are met, with specific consideration to the technical proficiency of the team.Specific responsibilities (including but not limited to)To receive and handle sales and service enquiries in accordance with Client and Regulatory requirements, including use of call scriptsHandle administrative tasksTo provide strong and visible leadership to their Team through clear and engaging communication, working collaboratively with the Leadership Team to consistently achieve SLAs and Quality TargetsResponsible for team delivery of a professional servicePerformance management including completion of monthly and bi-annual reviews for direct reports, working with Operations Manager to set and monitor appropriate team and individual targetsTo liaise with the Customer Service Unit to monitor and resolve complaints in accordance with CPCActive involvement in weekly team meetings to review and develop team performanceTo support Managers in planning resource / schedulingAny other tasks as requiredQualifications/skillsAPA Qualification essentialFluent German/ EnglishExperienceCustomer service experiencePrevious people management experienceColleague BenefitsBike to Work SchemeTax Saver Travel SchemeDiscounted onsite Gym Membership (Dublin 4)Discounted onsite Montessori (Dublin 4)EAP – Employee Assistance ProgrammeLife CoverPHI – Permanent Health InsuranceExams & Professional Membership FeesProfessional and personal development opportunitiesThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.