Overview
Client Services Specialist – Security Transfers (German Speaker)
Job Description & Responsibilities
We are seeking a motivated individual with strong initiative and a methodical, analytical approach. The successful candidate for the Client Services Specialist – Security Transfers role will be responsible for:
* Resolving client enquiries via telephone, email, and online chat relating to Free of Payment and Global Asset Transfers, as well as Cash Transfer support.
* Working closely with our back office to manage and resolve securities-related queries from clients globally, including systematic follow-up to address pending transfers, settlement issues, discrepancies, and breaks.
* Supporting Operations Services in day-to-day Securities/Global Custody transactions, particularly in settlement-related clarifications and follow-up.
* Ensuring timely and complete resolution of queries in accordance with agreed service levels and client satisfaction standards.
* Contributing to a culture of continuous improvement focused on client service.
* Delivering excellent client service while actively identifying opportunities to improve process efficiency and team behaviour.
Qualifications & Skills
* Education: Banking or commercial apprenticeship.
* Previous client service experience in the financial and securities services industry, preferably in settlement (securities transfers and/or cash transfers).
* Strong interest in client service and a solid understanding of securities and global custody products.
* A proactive mindset with a demonstrated ability to enhance client satisfaction; keen observational and problem-solving skills, with an interest in new technologies.
* Strong problem-solving abilities and the capacity to perform under pressure.
* Client-focused, with a commitment to timely resolution of enquiries.
* Adaptable, self-motivated, and continuously seeking improvement.
* Fluency in English and German is required; French is a plus.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
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