Operations Manager Job Opportunity
We are seeking a dedicated and experienced Operations Manager to oversee the smooth functioning of our facility.
About the Role:
* As an Operations Manager, you will be responsible for maintaining a high level of operational efficiency, ensuring that all aspects of the facility run seamlessly.
* You will lead a team of staff members, providing guidance and support to ensure they meet their objectives.
* A key part of this role is implementing and enforcing policies and procedures, ensuring compliance with established standards.
* In addition, you will oversee the fitness centre and pool operations, including managing group fitness classes and teaching swimming lessons.
* Maintaining a safe and clean environment is crucial in this position, as you will be responsible for health and safety, hygiene, and maintenance protocols.
* Delivering exceptional customer service is also essential, responding to complaints in a professional manner.
Key Responsibilities:
* To motivate and supervise staff to achieve excellence.
* To ensure strict adherence to all established policies and procedures.
* To assist in the implementation and oversight of our Quality Management System.
* To oversee the fitness centre and pool operations, including leading group fitness classes and teaching swimming.
* To maintain daily operational readiness in health and safety, hygiene, and maintenance.
* To uphold and promote the highest standards of cleanliness and quality.
* To deliver exceptional customer service, addressing complaints in a polite and professional manner.
Benefits:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
Requirements:
* Proven experience in a similar management role.
* Excellent leadership and communication skills.
* Ability to work effectively under pressure.
* A strong understanding of health and safety protocols.
* A passion for delivering excellent customer service.