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Job Overview
The primary function of the Team Leader is managing a team and ensuring the smooth daily operation of sales and support activities.
Job Responsibilities
1. Motivate and inspire the team to achieve targets by driving performance against KPIs.
2. Conduct one-on-one meetings to assess individual performance.
3. Perform weekly call evaluations to ensure compliance and best practices.
4. Provide leadership, support, and development to team members.
5. Oversee daily team operations efficiently.
6. Create a learning environment for knowledge transfer.
7. Handle complex and escalated queries as a point of referral.
8. Collaborate with colleagues to meet overall targets.
9. Ensure compliance with company systems and procedures.
10. Maintain up-to-date knowledge of products and compliance requirements, and complete relevant industry qualifications.
11. Perform additional duties as required by management.
Education
* Hold a third-level qualification and/or appropriate professional qualification, and be APA, CIP qualified, or grandfathered in the area of selling personal and commercial insurance.
Experiences & Skills
* Customer-focused with excellent negotiation, influencing, and decision-making skills.
* Ability to self-motivate, work independently, and as part of a team.
* Resilient, target-driven, results-oriented, and proactive.
* Proficient in MS Office Suite (Word, Excel, PowerPoint).
* Excellent communication skills (written & verbal), with strong organizational skills.
* Leadership and problem-solving abilities.
* Knowledge of regulatory requirements per the Minimum Competency Code and Fitness and Probity Standards.
Additional Information
This role is within Pay Band B of FBD’s IT Function and carries the Controlled Function designation CF3 under the Central Bank's regime. It is a 12-month Fixed-Term Contract (FTC).
FBD is an inclusive Equal Opportunity employer, considering applicants regardless of age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability, or social circumstances.
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