Collins McNicholas are delighted to be partnered with Edwards Vacuum to recruit for an experienced Onsite Engineer to work on one of their client sites. This role will be based in Limerick and will offer the successful candidate a permanent position with a great benefits package in a large regulated company.
Role Responsibilities:
Undertakes all maintenance activities (including installation and commissioning) of products in line with global standards, whilst ensuring complete customer satisfaction:
1. Provides front-line support for key field service activities at customer sites ensuring a strong focus on customer satisfaction.
2. Conducts faultfinding and troubleshooting support in order to resolve or escalate issues within the agreed contractual timeframes in order to meet customer expectations.
3. Conducts all field service activities within the boundaries of all applicable regulations, policies and procedures to ensure organisational, safety and health obligations are met. Risk control elements covering all relevant aspects of the field service role must be adhered to always.
4. Provides detailed and accurate feedback on activities and compiles clear and concise reports for submission to the line manager and/or technical support to enable informed decisions to be made to resolve product issues.
Role Requirements:
5. Education level: University or formal qualification in a mechanical, electromechanical or an electronics discipline.
6. Minimum of 2 years field service experience in a relevant or related industry, ideally customer facing.
7. Can understand and interpret technical documentation relevant to work. technical drawings.