Job Description The successful candidate will be responsible for the following activities: Processing applications received by post and phone, this includes document verification and payment processing activities Monitoring /answering of queries by telephone and/ or email to ensure they are dealt with within the service level agreement parameters.
Handling of complaints in accordance with company procedures Preparation of quality and productivity statistics as required Compilation and preparation of daily, weekly, and monthly reports.
Collaboration with clients or third parties to identify and implement service improvements at an operational level Create and update training documentation in line with operational procedures.
Provide training as and when required.
Stock Control maintenance Managing administration, communicating and coordinating with internal departments The maintenance of call centre operational policies and procedures Handle confidential information securely and in line with Records Management and Data Protection Policies.
Provide support and assistance to other teams as required.
Qualifications Skills A minimum of 2 years' experience in an administrative role Excellent written communication skills in English with the ability to compose professional correspondence Self-starter, detail oriented, extremely well organised, and able to manage time and multi-task Ability to deal with clients in a professional and courteous manner Strong PC skills including Excel, MS Office: Outlook, Teams, Word & PowerPoint Comfortable adapting to new situations and problem-solve in dynamic situations