Responsibilities
:
1. Proactive management of claims while demonstrating exceptional customer service, to both internal & external customers
2. Handle claims in line within Allianz's claims handling requirements and regulatory requirements Consumer Protection Code, GDPR
3. Manage daily work flow to ensure customer charters are met
4. Interpret and establish policy cover
5. Evaluate liability through desktop investigation and the instruction of external resources
6. Evaluate Allianz's potential financial exposure on an ongoing basis to ensure that each claim is adequately reserved for
7. Negotiate settlement of claims directly with claimants and solicitors
8. Handle litigation files that will require Court attendance for hearings, settlement and other consultations
9. Identify instances of potential fraud; escalate cases to the SIU team where appropriate
10. Maintain effective internal and external relationship
Essential Requirements :
11. Minimum of 2+ years Motor Claims handling experience
12. CIP, Dip CII, Grandfathered or ACII qualification.
13. Proven track record of excellent customer service delivery and strongmunication skills
14. Understanding of technical claims processes and procedure.
Desirable Requirements :
15. Motor Injury Claims Handling
16. Third level qualification.
17. Experience of handling litigated claims
Regulatory Notice
This role is subject to Minimumpetency Code ("MCC") as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-8) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central Bank of Ireland. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.
Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-5,6) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central Bank of Ireland. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.
Allianz plc. is regulated by the Central Bank of Ireland
78813 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore wee applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations
Great to have you on board. Let's care for tomorrow. Job ID 78813