Job Title: Department Head
Tesco is a values-led business committed to building a better future and supporting our colleagues in serving customers. We aim to create an emotional connection with our customers and colleagues, making their lives more manageable and enjoyable. Our goal is to develop individual talents and support professional growth, valuing people with strong leadership skills and an entrepreneurial attitude.
The Role:
We are seeking a Department Head responsible for supporting and leading a department and team to deliver the best shopping experience for our customers. This role reports to the Store Manager and ensures we serve customers a little better every day.
Key Responsibilities:
1. Create an inspiring and welcoming environment for colleagues and customers
2. Be responsible for the store when the Store Manager is absent
3. Ensure team members are fully trained and validated in their roles
4. Foster two-way communication and a culture of trust
5. C
6. Coach and manage colleagues to meet daily priorities and deliver excellent customer service
7. Review reports and systems to implement improvements for customers and colleagues
8. Drive a culture of zero food waste by managing date codes and food safety
9. Recruit passionate colleagues committed to customer service
10. Understand and deliver cleaning specifications through leadership and example
11. Manage stock control, warehouse layout, and routines for first-time accuracy
12. Address pricing errors, overcharges, refunds, and labeling routines to ensure correct charges
13. Oversight front-end operations to prevent queues
14. Recognize and provide feedback on colleagues' service performance
Requirements:
* Passion for delivering the right experience for customers and colleagues
* Adaptability and agility in thinking
* Ability to deliver key objectives in a fast-paced environment
* Influencing at senior levels
* Previous retail management experience is preferred
About Us:
We strive to become every customer's favorite way to shop, whether at home or on the move. Our core purpose is