Experienced Help Desk Operative to log faults and provide technical support to our customers in an efficient and accurate manner. The successful candidate will ensure that customer value is maintained to the standards set forth by our company.ResponsibilitiesProvide first level contact and convey resolutions to customer issues on Telephony and LAN/WAN/WiFi/Fibre.Escalate unresolved queries to the next level of supportRedirect and track customer issues to the correct resourcesUpdate customer data and produce activity reportsFollow up with customers, provide feedback and see issues through to resolutionEnsure proper recording, documentation and closure of all issuesRecommend procedure modifications or improvements where appropriatePreserve and grow own knowledge of help desk procedures, products and servicesCandidate SpecificationExperienceProficiency in English - excellent written and oral communication skillsProfessional phone etiquette with strong client-facing skillsWorking knowledge of help desk software, databases and remote controlAdvanced troubleshooting and multi-tasking skillsDesirable but not essential:Experience with TelephonyExperience with Email/Exchange administrationExperience with ProofpointExperience with Okta IAMMicrosoft examsJob Types: Full-time, PermanentPay: €27,500.00-€30,000.00 per yearBenefits:Company eventsWork from homeApplication question(s):Have you worked in IT before?Have you any relevant Qualifications or Certificates?What is your notice period?You must either have a IT qualification or IT experienceLanguage:English (required)Work Location: Remote