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Job Req Number: 101464
Time Type: Full Time
At DSV we're building the world's leading logistics and transport network. With this exciting growth comes opportunity — and we're looking for new talent to join us.
Role: Customer Service Specialist
Location: Quantum Distribution Park, Newtown, Dublin 11
Hours: Monday to Friday, 8:00 to 16:30
Are you passionate about delivering exceptional customer service and eager to develop your career in logistics? We're looking for a dedicated and proactive Customer Service Specialist to join our team in Dublin 11. In this role, you'll be at the heart of our bonded warehouse and transport operations, ensuring smooth coordination, effective communication, and a consistently high standard of service to both internal and external customers.
What will you be doing?
* Coordinate outbound shipments with customers, transport providers, and customs.
* Manage customer queries promptly and professionally, providing accurate information.
* Maintain detailed shipment records, reports, and database entries to ensure full traceability.
* Collaborate closely with operational teams to support customer requirements and resolve issues.
* Ensure all customer interactions align with company service standards and compliance procedures.
* Monitor service performance and escalate any issues to maintain customer satisfaction.
* Participate in internal meetings and contribute ideas for process and service improvements.
* Support wider team initiatives to enhance efficiency and communication within the department.
About You
* Experience in a customer service or administrative role (logistics background an advantage but not essential).
* Excellent communication skills and a customer-focused attitude.
* High attention to detail with strong organisational and time-management skills.
* Confident working with systems, data entry, and reporting tools.
* Able to work collaboratively in a team-oriented environment.
* Flexible, proactive, and eager to contribute to a fast-paced operation.
* Professional, approachable, and able to manage multiple priorities effectively.
What can we offer you?
* Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
* Enhanced Annual Leave Entitlement from your start, which increases with length of service.
* Salary Sacrifice Cycle Scheme
* Employee counselling, for support with physical and mental wellbeing
* Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay
At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years' worth of referencing and background checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
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