Overview
Director IT Strategy & Portfolio Management - Customer Solutions role at ResMed. Global Technology Solutions (GTS) at ResMed focuses on creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The strategy of GTS aligns goals, promotes collaboration, and leverages flexible platforms with global standards for efficiency and consistency. The role is remote and based in Ireland.
Let’s talk about the team
The Global Technology Solutions (GTS) - Strategy and Delivery Team translates ResMed’s strategy into an actionable roadmap. The team drives strategic alignment, cross-functional program execution, innovation, and enterprise-wide practices to enhance customer experiences with service and UX design. We value collaboration, agility, learning, accountability, and delivering business solutions.
Let’s talk about the role
As the Director of Strategy and Portfolio Management, you will drive strategic portfolio management through prioritization, resource optimization, and effective execution of high-impact programs and initiatives aligned with business goals. You will be the strategic partner to the Technology Leader for the Customer Solutions portfolio, bringing portfolio insights, delivery discipline, and cross-functional coordination to help the technology team operate with clarity, efficiency, and impact.
You will be responsible for:
* Leading and developing the team: Foster a collaborative, high-performing culture focused on outcomes, learning, and accountability.
* Driving strategic alignment: Define and guide portfolio priorities with Marketing, Sales, Customer Service, and GTS leaders to enable the Technology Leader and their team to deliver impactful, customer-facing solutions.
* Leading integrated planning: Drive the Annual Operating Plan (AOP) and Program Increment (PI) planning for the Customer Solutions portfolio, ensuring alignment of funding, capacity, and business needs.
* Enhancing the operating model: Establish governance, delivery rhythms, and ways of working that enable scalable, efficient execution across product, technology, and commercial teams.
* Guiding investment decisions: Provide portfolio insights and decision support to reflect business impact and strategic value.
* Managing risks and dependencies: Anticipate and resolve cross-program risks to maintain delivery continuity.
* Running Quarterly Portfolio Reviews (QPRs): Lead transparent performance tracking and realignment to maximize outcomes and impact.
* Partnering across functions: Collaborate with GTS Solution Leads, Technical Program Managers, Architects, and Business Partners to align discovery and delivery with shared ownership for success.
* Evolving practices: Embed fit-for-purpose frameworks and tools to elevate portfolio and program management maturity.
* Leading change: Support smooth execution of business transformation, capability enablement, and experience-led innovation within the portfolio.
Let’s talk about you
* Bachelor’s degree in computer science, Business Administration, Information Technology or a related field.
* 10+ years of experience in IT/Business Systems, with a focus on strategy, portfolio management, and program management.
* 5+ years of experience in a leadership role, managing cross-functional teams and leading strategic initiatives.
* Experience supporting customer solutions (Marketing, Sales Operations, Customer Service, etc.).
* Ability to see the big picture, think long-term, and align portfolio decisions with business objectives.
* Expertise in prioritizing and optimizing resource allocation across multiple projects and initiatives to maximize impact and efficiency.
* Act as a trusted advisor and force multiplier for senior technology leaders, driving strategic clarity, execution discipline, and enterprise-wide alignment.
* Skills in managing risks, change, and smooth transitions with minimal disruption to ongoing projects.
* Capability to oversee effective program management practices, lead and mentor teams, and ensure successful delivery of business outcomes.
Additional information
* At ResMed, all employees benefit from a bonus plan, with the percentage depending on position.
* Working from home flexibility
* Referral bonus and access to ResMed\'s preferred shareholding programme
* Competitive benefits (Pension, Long-Term Illness Protection, Health Insurance, etc.)
* Internal career opportunity in an international, fast-growing company
* ResMed is an Equal Opportunity Employer
We commit to respond to every applicant. If this sounds like the workplace for you, apply now.
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