Job Overview
* Manage a unified framework for onboarding, enabling, and supporting field service operations across international markets.
* Collaborate with the internal field service team to identify resource requirements and process inefficiencies.
* Analyze field service processes and data to identify trends and areas of improvement.
* Foster a culture of accountability within our partner network.
* Support international initiatives by translating global strategies into locally executable plans.
* Establish performance expectations for external technicians and monitor key metrics.
* Identify training needs and coordinate relevant programs.
* Enforce health and safety protocols and maintain accurate records.
* Present regular reports on team performance and service metrics.
Required Skills and Qualifications:
* Proven experience in managing field service teams or equivalent.
* Excellent analytical and problem-solving skills.
* Strong communication and interpersonal skills.
* Able to work independently and as part of a team.
Benefits:
* Ongoing training and development opportunities.
* Competitive compensation package.
* Beneficial working environment.
Others:
* Award-winning organization.
* Diverse and inclusive workplace.