We are seeking a proactive professional to provide technical support and collaborate with project teams. This is an excellent opportunity to work in a dynamic environment.
Job Description:
Key Responsibilities:
* Provide exceptional technical assistance
* Handle installations and conduct user training
* Collaborate on project teams for large-scale implementations
* Manage customer inquiries via phone/email and maintain CRM records
* Identify and escalate software issues, ensuring timely resolution
* Maintain performance standards and manage customer requests effectively
Required Skills and Qualifications:
* Bachelor's degree in IT or related field
* Background in operations or IT administration
* Proficiency in Microsoft Office
* Strong organizational and problem-solving skills
* Ability to work independently and prioritize tasks effectively
Personal Requirements:
* Proven track record in customer support and troubleshooting
* Strong organizational and prioritization skills
* Customer-centric approach with excellent communication abilities
Benefits:
* 24 days annual leave, increasing with service length
* Pension scheme
* Employee Assistance Programme
* Life Cover
* Active Sports and Social Club
* Profit Share
* Opportunities for learning and personal development