About the Role
Job Description:
We are seeking a skilled and experienced Donor Care Manager to join our team. As a key member of our operations, you will be responsible for leading our Donor Care Team and overseeing all aspects of donor care operations.
This is an exciting opportunity to work in a dynamic environment and make a significant impact on our organisation's success. You will have the chance to develop your skills and experience in customer relations management, stewardship planning, data analysis, and more.
Key Responsibilities:
* Lead the Donor Care Team in providing exceptional service to donors
* Oversee relationships with third-party phone support agencies
* Analyse feedback to support continuous improvement
* Maintain accurate records of donations processed timely reconciliation reports
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