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Customer Relations Executive (Permanent & Fixed Term Contracts Available), Dublin
Client: Cpl
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 8abe1a0dae62
Job Views: 2
Posted: 27.04.2025
Expiry Date: 11.06.2025
Job Description:
Customer Relations Executive - Permanent & Fixed Term Contracts Available
Are you passionate about delivering exceptional customer service and building strong relationships? We are looking for a dedicated individual to join our client's team as a primary point of contact for customer communications, where your role will be central to ensuring every customer experience is seamless and efficient.
You’ll take ownership of queries, resolve issues promptly, and work alongside internal teams and external partners to maintain high customer satisfaction levels.
This is a fantastic opportunity to develop your career in a fast-paced and rewarding environment, with plenty of room for growth. In addition to a supportive and friendly team, you'll enjoy benefits including hybrid working, company events, and a performance bonus scheme.
Responsibilities:
* Be the primary point of contact for inbound customer communications – telephone, postal, web, and email.
* Record customer queries on our CRM system according to internal processes to ensure accurate reporting.
* Ensure all customer queries are dealt with promptly and professionally.
* Take ownership of customer queries, concerns, and issues, resolving them efficiently.
* Maintain effective communication flow between internal departments, customers, and the Dealer Network.
* Collaborate with external providers to ensure high levels of customer satisfaction.
* Work with the Customer Relations Team Leader to provide monthly reports and as requested.
* Provide general administrative support to team members.
* Perform any other reasonable tasks as requested by senior management.
Experience and Skills:
* Experience in a key customer service role is essential.
* Customer-driven with the ability to build relationships with customers and the dealer network.
* Enthusiastic and passionate about delivering high standards in customer experience.
* Ability to work independently and adapt to a fast-paced environment.
* Positive attitude with a proactive approach.
* Strong computer skills, including Microsoft Word and Excel; experience with Salesforce is preferred.
* Previous experience in the motor industry is an asset.
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