Team Management
* Supervise and support samplers and drivers, providing guidance and addressing any issues or concerns.
* Conduct regular performance appraisals and provide constructive feedback.
* Manage the implementation of logistics schedules, policies, procedures, techniques, standards, and systems with the team, ensuring samplers and drivers have appropriate support.
* Facilitate training and development programs to enhance employee skills and knowledge.
Client Interaction
* Liaise with clients regarding scheduling and sample collection.
* Address and resolve client concerns or issues promptly and professionally.
* Ensure high levels of client satisfaction through efficient and reliable service.
Operational Efficiency
* Manage stock levels and order supplies required for sampling.
* Work with the Finance team to manage fleet vehicles, ensuring driver and vehicle safety.
* Coordinate collections with lab supervisors to ensure proper capacity for processing and meeting customer deadlines.
* Provide support with existing and new client quotations.
* Ensure compliance with industry standards.